Brigham Gill Village Chrysler Jeep Dodge Ram

Just bought a car from this place and the only reason we bought here was because of a price we could not turn down. Since the time we agreeed to purchase, sales thought their job was done and customer service was almost non-existent. There was a commincation break down between the dealer and my insurance company where I had to get involved for no reason, They did not fix problems that they said they would prior to me picking up the car, the car had new scratches on it after the sale and before the pick-up for which I had to bring it back in, not to mention crumbs still in the car from the previous owner. To top it off, they did not acknowledge my initial deposit on the final balance statement until the calculator came out. The only good thing was that a sales rep did not come with me on the test drive. Overall, just not a pleasant buying experience.

I bought many cars in my day, and all from new car dealers. The day I walked into Brigham-Gill I thought i walked into a "spa". The salesperson greeted me and said" Welcome to Brigham-Gill... How can I help you today". I told him a was looking for a new Wrangler. Before I new it I was on the test drive. When we got back to the dealership my salesperson walked me thru the dealership to the service dept. He told me that they have been family owned and operated for 40 years. They had retired tech shirts in frames on the service dept walls, he also said they have currently 15 employees that have been there for over 15 years. Also the have a beautiful service drive thu entrance and loaner cars. I said to myself "loaner cars for a jeep this place is great. Next thing I knew I bought the jeep. It was great I met the general mgr, the service mgr , a service advisor and a parts clerk all of them thanking me for the business and they told me the look forward to seeing me. I wasn't buying a bentley but I felt I was!

With the exception of the generally good demeanor of the service department my experience was horrible. I purchased a "new" pacifica with 5000 miles (general manager's car) and the experience has been down hill since then. First I couldn't test drive the actual car supposedly because it had 4998 miles on it and they wouldn't be able to sell it "new" if it had 5000 on it, needless to say that was a mistake. The salesperson quoted me an interest rate that the finance guy couldnt offer, the salesperson said the warranty would be extended to include the 5000 miles on the car at time of purchase which I have since found is not true. The car was delivered with coffee stains and smelling like onions and with buffing scratches on the hood. Since then it has been back for service no less than 8 times and still is going back. The sales experience in hindsight was deceptive and the repair experience was abysmal with a smile. Don't buy a car from here.