Randy Marion Kia Salisbury

We had a good experience with Jimmy Yelland at Randy Marion Kia of Salisbury. Even though we ultimately purchased a vehicle elsewhere, Jimmy was extremely helpful, kind and informative.

Wade was a wonderful salesman and Steve was very helpful in closing the deal. However the finance manager Charles was rude and very disrespectful. Charles was rude from the moment we stepped in his office. He said it’s his office and he will run it the way he wants to. Steve had to get another finance manager to come over and do the paperwork once we decided to purchase the vehicle. Steve and Wade were the only reason we purchased the vehicle.

Fantastic! Lost my previous Kia Soul in a house fire. I was a little traumatized and Randy Marion was there to help. They made my decision and the process easier than I expected. Great group to work with.

Terrible customer service. We test drove a used vehicle late one evening. It had just been traded in and wasn’t clean yet which we understood. We said we wanted the car pending an independent evaluation. They did not ask for a deposit. Wade Foley agreed to take it to a local Subaru shop in Salisbury for evaluation once it was cleaned and serviced. Wade and the Sales Mgr Steve emphatically said it was their policy all trade ins go thru a thorough process before being released for anything. We immediately made the arrangements for the evaluation the next morning. They responded and said they would keep us posted. Calls emails and texts were ignored. The following day they said it was sold to a dealer next door - and it was not cleaned or anything. The General Mgr and Sales Mgr. sort of apologized but then proceeded to argue with us.

Chris was extremely friendly and efficient. Super good to work with. Explained all the work that needed done in layman’s terms.

Hannah was excellent to work with. She was informative and helpful without being pushy. The purchase process was efficient.

Extremely friendly staff from the moment I arrived to when I left. Even took the time to clean the grey side panels when I verbalized that I was having difficulty cleaning it.

Ray is absolutely amazing. Wish I lived closer I would get my car serviced there always. His professionalism and knowledge is outstanding. Very caring about his customers. You have a gem there make sure to take care of him.

We worked with Eric and Sheryl. We came in with an idea and they helped us get exactly what we wanted. They were both were very helpful and friendly throughout the entire process.

Excellent, no pressure service from sales staff and service department. Plan to continue using the service department on my new car.