Van Horn Honda of Glendale

Tracy the dealer and Jeremy in financing provided excellent professional Service and I highly recommend both of them when you are looking for a new or used car. I like to compliment Jeremy on going above and beyond what was expected. Thank you Jeremy your lifetime customer. I would also like to thank Sarah in the service department for always accommodating me.

Let me begin this this review with a positive evaluation of your staff and service department. I am so glad Sara has been promoted to run the sales department. I always feel whenever I am there, even for something minute, I am treated like family. Jess was my sales person whom I would recommend, because she was easy going in sales tactic, which I appreciated. She called me several times to see how she could help me choose a car from your company and was very thorough and took time explaining how to use many new items in the car. Now comes the reason for.2 stars. I needed a car for a family member who was flying in to purchase my 2019 CRV-EX . Jess, and every dealer, including yours, told me the Red CRV-EX wouldn’t be available for 3 weeks or more. A week later I get a call from a man telling me that if I give your company a check for $500.00 he will contact the dealer that told him he had one available, but I needed to come down immediately because the company was holding the car for him. (I came down in my gardening clothes) (A man, who called, sits in the circular area of your showroom.) told me that if I could come down immediately and write a check for $500 there is a red car another dealer is holding for him and if I hurry there….( I even came in my gardening clothes) When I left I felt that I was going to get a red CRV-EX within a few days instead of 3 or more weeks. When I arrived home….15 minutes later he calls and said the dealer, who was holding the car, sold it. I thought when a dealer has a commitment from another dealer that is binding, until a sale is either made or declined. Isn’t there a time communication with dealers? I have owned 5 Hondas, of which I have purchased 4 from Hobbs. Never was there a “Bait and Switch” tactic used on me as this man did. I purchased the color that was second choice, but when I am thinking of buying a car from your company, I will remember the “Bait and Switch” tactic.

I was pleased to do business with Chris Norton at Van Horn Honda. He was knowledgeable and easy to work with. Best car buying experience that I’ve ever had. 😊

Pretty straightforward transaction. Salesperson was pleasant to work with. Administrative staff were competent and helpful.

Thomas Jr was very friendly and understanding. We were very specific in what we wanted and he catered to our every request. We went to many other Honda dealers and Tom was so professional and patient with us. We did not feel pressure from Thomas at all.

This is the third time I have leased at this dealership. Tom is my go to salesman. There is no one else I trust more throughout the leasing process than Tom, and I highly recommend this dealership. When you walk in and ask for Tom.

Joe was a very informative and helpful sales consultant. Your service department kept me as a customer .

I have been a customer of the dealership since 1996 and continue to return for all of my vehicle purchase and service needs because of the genuine customer care that they consistently provide. Bobby and Luke were outstanding to work with for my most recent purchase. Jeremy, Chaka, Sarah, Lenny, and Kyle each also played a very valuable role. I apologize if I accidentally omitted anyone else involved. You are an amazing team! I appreciate all of you!!!

Joe and team were excellent every step of the way to make sure I had a perfect experience.

I highly recommend Luke, he is honest, very nice and will work with you. The best experience I’ve had at a dealership!!!