Meet Frank Garcia

Frank Garcia headshot
Pre-owned Sales
(3 reviews)

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Reviews

I'm trying to get my refund for a cancelled extended.

September 13, 2025
By porky992 on DealerRater

I'm trying to get my refund for a cancelled extended. He doesn't return calls or answer the phone. I went there on September 2 the finance manager gave him my paperwork saying the refund was processed and it comes from the dealership I was told it would be mailed out that week and no refund showed up. It looks like I'll have to go to court to get my $3460 back.I have been waiting over 3 months. THEY TAKE YOUR MONEY QUICKLY BUT WONT REFUND IT BE CAREFUL WHEN DEALING WITH YHESE PEOPLE

Rating breakdown (out of 5):
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  • Buying process —
  • Quality of repair —
  • Overall facilities —
  • Overall experience 2.0
  • Does not recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

We bought a 2021 A5 and Frank was our salesman.

July 2, 2025
By porky992 on DealerRater

We bought a 2021 A5 and Frank was our salesman. He was fantastic,he knew everything about the car and made out purchase so easy no hidden fees or surprises

Rating breakdown (out of 5):
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  • Buying process —
  • Quality of repair —
  • Overall facilities —
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for the kind words! We’re so glad to hear that Frank made your A5 purchase smooth and straightforward. No surprises—just great service. Enjoy the new ride, and we appreciate you choosing Audi Great Neck!

Thank you Frank!

June 30, 2025
By goprah on DealerRater

Thank you Frank! I think I was lucky to find this shop in New York then talking with Frank Garcia. Everything went rally smooth ,considering that I was 4 hours driving from Audi Great Neck. Frank helped me from the beginning to the end and I was nicely surprised about the entire process. Superlative everything! Thank you Frank for being professional .Great customer service and hope you will keep the excellence on the nice job that you are doing.

Rating breakdown (out of 5):
  • Customer service —
  • Buying process —
  • Quality of repair —
  • Overall facilities —
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for the kind words! We’re thrilled to hear your experience with Frank Garcia and our team made the long drive worth it. It’s always our goal to provide a smooth, professional, and supportive process from start to finish. We truly appreciate the feedback and look forward to welcoming you back in the future. Safe travels and enjoy your Audi!