Panda Autos

The car was in great shape. Probably an old lady driving it prior. My issue is that the dealer promises and advertises a 3 month warranty that they did not honor. When i took possession of the car, by the time I got it home, it had a check engine indicator come on. I checked the codes and they came back a P2188 and a P2190, meaning the fuel mixture was rich at idle. Since both banks were reporting rich fuel (it's a v6), I knew it was likely a MAF sensor. I reached out to the dealer, it took a few days to get a response, and I haven't heard form them since. It cost me an extra $630 to have it repaired outside. So, I'm disappointed in their lack of honesty. But what can I expect from a used car dealer, right? The sayings exist for a reason.

BUYER BEWARE We purchased our VW in February 2025. After telling Tyler at Panda we were coming a very long way, we were told the car was in good working condition and everything worked. We paid the car in full at the sale. We went home and the next day and it was warm out and found the a/c really did not work. We took our car to a local auto repair shop and they told us there was not a drop of freon in the car. They felt there was a leak in the line. We took the car back to Panda and spoke with our salesperson, Tyler, and all they did was take the car to the back of the dealership and added 2 cans of freon. We asked to speak to the owner and Tyler directed us to " Kenny" who was walking out the door and when approached he denied he was the owner and got in his car and left. We were very upset over having to come back for this issue and we spoke with "Ana" the manager and she was willing to write and sign a warranty for the a/c for 2 months. ( winter months). We also noted the radio antenna was broken in which they would not fix and said they were $20 on Amazon which was incorrect plus would not include a very difficult installation. Several days later we took all of the paperwork they said was needed to our MVA in Delaware. We were told the reassignment of title from a dealership was part of the paperwork however not enough to retitle our car. We contacted Tyler and Ana about this and they said the MVA had the title. They said they would get the title for us. We contacted the VA DMV and they said the title was in Panda Autos name. After not hearing from them we contacted Tyler and Ana and they both said they are waiting on the title. More time went by and we contacted them and all they would do is put us thru voicemail and no return calls. We asked for the owner, " Kenny", to contact us and no return call. We contacted VA DMV complaints and submitted a formal complaint. DMV said they reached out to Panda Auto and they had not responded to them and DMV had to get the DMV police involved. They were to get the title to us by 30 days and it was almost 8 weeks before we received the title. They were out of state compliance for forwarding the title and we were told we could have pressed charges. Finally we received the title by Fed-Ex ( no signature required as I had requested this to be sent with signature required) and IT WAS NOT SIGNED BY PANDA. We were in contact with the DMV police who had this case and he met us at Panda Auto. ( this is now the 3rd time going to this dealership). Interesting " Kenny" appeared ( who was the guy whom Tyler told us to go talk with but " Kenny" denied he was Kenny). The DMV policeman had to show Kenny how to fill out the Title..... The DMV police told Kenny he has spoken with him on the phone over this issue however Kenny denied talking to him. Kenny was asked by the policeman why he did not get back with us about this issue and Kenny lied saying he sent us emails and never received any voicemails to call us. We were upset we had to come down there a 3rd time and my husband said he should pay us for all the times coming the long distance. He had a poor attitude about it however when we left with the policeman Kenny did write us a check for $100. This car sat in our driveway with dead temporary tags for 30 days. Luckily we did not need this car as transportation to go to work. We also found out the sunroof leaks in the car. We also looked at Better Business Bureau and they are not listed with them. (wonder why??) I would never buy a car from Panda Auto

Terrible dealer. Purchased a collectible vehicle 3 months ago. Paid cash. Got 10 minutes from the lot and the car cut off. Called the dealer and they claimed that their tow driver couldnt find me on the side of the highway. Dealer then made sarcastic remarks attempting to be funny while I sat on the side of the highway. They refused to even refund me my towing cost to get the car to my local service shop. Terrible customer service. Would not buy here again.

I want to tell you a story about a crappy dealership that I put my faith into and was severely let down. I went to Panda Autos located on 8201 Leesburg Pike, Vienna, Virginia, on August 23rd with the intention of buying a used vehicle. Please note, I did research beforehand for over a week and a half, price comparing cars and looking at reviews. They struck me as beyond reputable with the reviews and one of the cars they were selling, a 2013 Cadillac ATS, was available and was "supposedly" in good working order. I met with Ronald Ruano who was oh so happy to walk me through a test drive and expedite the sales process. I left the dealership with my keys in hand feeling so good about my purchase, which also came with a warranty.  Again, I purchased the vehicle on August 23rd. On August 29th I received an error message in the vehicle noting, "Driver Assistant System Maintenance Needed." I reached out to Ronald Ruano  via text, shared the image, and the fact that the light had come on. His response was "the light for service could be just for oil change. As a reminder we did change the oil but we did not reset the computer system." He asked me to bring the car in for a diagnostic. At the dealership they claimed there was an issue with air in a tire that should resolve the error message. Please note there was a low tire warning that came on the day before I took the car into the dealer to correct the initial driver assistant system maintenance issue. The same error message stating "Driver Assistant System Maintenance Needed" continued within a day of the car being at the dealership and the tire pressure being corrected. It was joined by another error message "Right Low Beam Failure." Again, I reached out to Ronald Ruano via text. On September 5th Ronald Ruano's text message reply was "You can check with Autozone to change the light as we do not have them in stock here at the dealership. It should be no more than $15.00." I proceeded to call Autozone on September 7th after I concluded work for the day. Autozone conferred they could not change the bulb due to the car's configuration. They suggested I reach out to Midas.  Midas agreed to fix the issue but promptly let me know that replacing the bulb would cost $221 with parts and labor. I price shopped and found that was the standard price. I paid $221 to replace a lightbulb in a car I had owned for sixteen days. Let's fast forward to September 11th when I drove to work, which is seventeen miles from my house. After leaving work, I attempted to start my car. However, it would not start. I reached out to Kenny, the Sales Manager at Panda Autos, whose information I was given by Ronals Ruano, and let him know that my vehicle, which was bought less than three weeks prior, would not start. In short, Kenny said "You bought a used car. There is nothing more than I can do for you. We buy these cars at auctions."  Admittedly, I hung up the phone in anger and frustration. I will spare you the details of towing and autobody shops. The final cost to get the car fixed was $1066.00, which included replacing the battery and the starter. In summary I spent over $1300.00 for a car I owned for a little less than three weeks. The assistance I received from the dealership staff was xxxx poor. I understand and appreciate an "As Is" clause, which were the terms of my agreement. However, that term should not refer to a piece of crap car that they found, semi fixed up (meaning they zeroed out error messages) and pawned off on me to start fixing as soon as I drove off the lot.  Please see the images that allude to prices paid and text messages exchanged. I highly recommend you stay far far away from this dealership if you know what is good for you. 

Great customer service and great prices. I was tired looking for good cars that not break down in a couple of days. This awesome team helped me to get a amazing car, exactly just for me. Thanks again and keep your nice work. See you on my next car purchase

Hi Panda's. The Mini Cooper is very good car. Thank you Kenny for advice.

Very nice service and great vehicle! Thanks Laura and Ronald for all your help! Will definitely be back for my daughters car!

Our experience was not so great. We did what normal people do test drive, ask questions, spot things that was questionable. ask more questions. There was a dried up spot in the back seat in the ceiling I ask the acting manager was there a leak he said no and this was before we brought the car. After we brought the car he had the ceiling cleaned it rained outside the car and inside the car. I called and informed them what happened so we brought it back they somewhat fixed it but they dirty my seats' so they cleaned it I asked about my $500 deposit he said he was sending it never made it back to card. While driving I started to hear the wind, I turned the music off listened and YES wind coming through the sunroof. I called back that following Monday informed them we all agreed to bring the car in on Tuesday Adam stated that they would fix everything the sunroof the tear in the seat and the cracked gear shift and they will deliver the car to me the next day Wednesday we said ok and drove away. My husband called I called we were sent to a voicemail stating that the shop was closed at the time it was opened because when we called from another they answered. WHAT!!!! Ok my husband finally talked to Adam he stated that the car wasn't ready that's why he didn't call my husband said that's why you should have call to say something. We called Friday morning I speak to Elain and she said that she will have Adam call he never did. My husband calls me later with Adam on the phone were asking questions he's getting upset about then he stated that he never promised us so we had to remind him HE DID. He later called my husband to apologize and said the car will be ready at 1pm but it we want it delivered then it would be 6pm. I went to pick the car up at 1pm when it was brought to me the ceiling was filthy again so now I'm beyond frustrated with their service. Just a week agio they cleaned the ceiling now they give it to me like that????? and I was suppose to be ok with that no. Adam then said it would take 1 hour to clean so I asked how many time do you all need to inconvenience me? You stated that the car was ready it got a little bad so Elaine called the police on me because I informed them that I'm the customer so treat me like you are supposed to. Long story short the police came I informed them what happened they said to take Panda Auto to Civil Court. What disappointed me the most was when we came on Tuesday Elaine was with us about how we were treated but today she was against us. wow. I Told them that they lack customer service. Again I asked before I brought the car and was lied to it took 2 weeks before I got my deposit back.