Friendship Hyundai of Beckley

We have bought 2 brand new vehicles from this dealership - the most recent in July 2025. We took our new vehicle in for a simple oil change today - we were kept there from 11:00 a.m. and didn’t leave until after 3:30p.m. And only after begging for our vehicle. Unfortunately we had mentioned a few minor things to check out and were not advised that we should make an additional appointment to address these. The service representative and service manager were less than cordial, Can you imagine sitting there for this length of time. This dealership lacks customer service skills particularly in their service department and offered no apologies. In today’s world customer service is the key bottom line. Also, the service manager coerced me into signing paperwork which they did not give me a copy of saying that if I didn’t sign it my warranty would be invalid - what a terrible experience. Corporate will be advised if our displeasure.

Excellent staff, superior customer service. I was provide several purchase options to fit my needs and was comfortable with my final decision. All finished in less than 2 hours

So very friendly and helpful They went the extra mile to help me several times

Dustin Dilley and Chris are very awesome got greeted soon as I walked in and they are great to do business with will highly recommend this dealership to everyone.

Personel was good to work with.Not too pushy but give me the info I needed.. Dustin was very personable and professional. We'll see how the service department does as I go forward from here

I bought my vehicle from Doug Dick who actually works at the auto mall had it not been for him I would not have returned to Hyundia of Beckley because of how bad my last buying experience was there .

Good, friendly people. Had to have manger help with purchasing. Dustin was very helpful when test driving the vehicle and explaining everything throughly. Recommend him as a salesman.

Great place to purchase a vehicle, have a vehicle serviced and the sales and service teams are true professionals. I would recommend this dealership to anyone looking to buy a vehicle.

Very nice staff at Hyundai. Overall experience was excellent. I am very pleased with my new vehicle and all the features of the Sonata. Derek Stokes was awesome!

I was recommended to this dealership and was very happy with the sales process! Justin and Keith were available and answered any and all questions I had throughout the entire process.