Pure Country Ford

August 2025 . We were on vacation in May and had some issues stopped by Pure Country to find out what was wrong. I paid 300.00 for a misdiagnosed transmission problem. Warning service department rips you off !! Tried to sell me a $10,000 transmission when the only issue was the trans fluid was overfilled. This was verified by my home dealer where the vehicle was purchased and another mechanic. Life long Ford customer until now. Pure Country refuses to refund money spent on a misdiagnosed problem. Very bad service department. So glad my local dealership in Hamburg PA correctly diagnosed the problem. At least there are some honest service dept.

August 2025 . We were on vacation in May and had some issues stopped by Pure Country to find out what was wrong. I paid 300.00 for a misdiagnosed transmission problem. Warning service department rips you off !! Tried to sell me a $10,000 transmission when the only issue was the trans fluid was overfilled. This was verified by my home dealer where the vehicle was purchased and another mechanic. Life long Ford customer until now. Pure country refuses to refund money paid for a misdiagnosed problem. Thankfully my local dealership in Hamburg Pa is honest and correctly diagnosed the problem.

This is the best dealership we have ever dealt with. Everyone was so nice patient and respectful. They did everything in their power to make sure we drove away in a new car. We will be back for future purchases. We will never go to another dealer. Pure country is the only way to go!!!!!!!!!!!!!!