Celebrity Ford of Toms River

It is my opinion the service department is excellent. My Ford has never been anywhere else. The employees are very helpful and friendly. I waited for my car and was keep informed. I always deal with Giovanni Procopio. He is such a very nice young man. He is very respectful, patient and helpful. The whole department is an asset to Celebrity Ford.

From first email inquiring about a vehicle on the lot to the test drive to the purchase was seamless. Vinny and Mark were friendly, respectful with no pressure.

From my 1st email inquiring about a vehicle on the lot, I was treated with respect and fairness. From Vinny to salesman Mark D. to my financing , my experience wasnt stressful, I never felt pressured. As a women walking into a dealership by herself who just wanted a test drive a vehicle and get a trade in value on current value to seeing where it went, I knew my trade in value and they were on target, I walked out with my 2025 Explorer. Thank you Vinny and Mark, I appreciate the respect and fairness you both gave me.. would I recommend Celebrity Ford of Toms River. Absolutely. Thank you...I love my new Explorer!

Excellent! Steve, Vinny and Mark were all very welcoming and friendly. I was impressed with their honestly and going the extra mile to make me happy with the purchase. I left happy with my purchase and felt I got a very good deal.

Brought my car in for service yesterday have left service rep 3 msgs to let me know what is going on with my car, he does not return calls, will never go to this dealership again

Poor salesperson (Darlene.). Made things overly complicated could not accommodate install of accessories thats we got installed at another ford dealership. Went to pickup up on the date of sale only to find the truck would not start. Then found to have a bad windshield that we are still working to replace the check they gave us did not fully cover the replacement. Battery still goes dead after a few days. Trailer plug was not operational so had to spend a day at another shop to rewire everything and replace blow fuses and damaged wires. Over charged me for plate transfer using a third party company. All I wanted was a temp tag to get me back to PA. Instead I am in a paperwork mess.

Messed up the plate transfer and forced us to use an over priced third party to get it registered. All we wanted was a temp tag to get it back to PA so we could transfer it. We where also moving weight classes so that also got messed up. Truck broke down when we went to leave. Causing the service guys to have to come get it started. Then found the windshield was damaged required them to send us a check to have it replaced. Glass company changed it and we found it was not glued in correctly water was leaking into the cab. Pulled a trailer only to find out all trailer lights and plug where dead required a few hrs of wire and fuse repairs. The dealer also would not do upgrades we wanted and wanted to pay to have done so before we left we made an appointment with another ford dealer to have the work done. Less the 200 miles and four appointments for service later all things that should have been found during a inspection before sale.

You can trust the service reps. Always a good thorough job. Never had a problem with the dealership.

I brought my truck into the dealer at 0700 for early drop off. At approximately 1030 inwas contacted for elective services. I denied those. They did not address the issues brought my vehicle in for. I brought it in for was a recall for the tailgate. When I went back at approximately 315 PM, they were still unable to open my tailgate but assured me that now the part that was causing the failure was in no way related to the “recall”. There was no way it Could have been properly diagnosed with out being able to freely open the tailgate as a whole. I had gotten an oil change and tire rotation. That was the only thing done right. With my inconveniences and misdiagnosed and admitted fault they should have just made the oil change complimentary. Instead they tried to play a bait and switch game and say they were going the now $223 repair for $100 less than the diagnosed rate. They still charged me for the 2 services I had done. A simple oil change and tire rotation. It’s just mysterious that the part involved in the recall wasn’t I. Any way causing the issue. That they don’t have to worry about me EVER patronizing their dealership. This is an on going issue with their Service department trying to cut corners and then have to incur unnecessary expenses. Like I said , I know they won’t care but they will never have to worry about getting my business again. The service manager tried to sway me that he was saving me so much money after they made the mistake and admitted that they didn’t initially fix it even diagnose the issue. Without being able to open the tailgate they could not have ruled out the issue. They just didn’t like being caught in a lie which is apparently how they due business.

Always choose Celebrity Ford for service. Staff is great and I always buy my cars there also. The Service Department is always helpful.would recommend to anyone