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Mission Viejo Kia

(3,063 reviews)
Sales hours: 9:00am to 7:00pm
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 9:00am–7:00pm 7:00am–6:00pm
Tuesday 9:00am–7:00pm 7:00am–6:00pm
Wednesday 9:00am–7:00pm 7:00am–6:00pm
Thursday 9:00am–7:00pm 7:00am–6:00pm
Friday 9:00am–7:00pm 7:00am–6:00pm
Saturday 9:00am–7:00pm 8:00am–5:00pm
Sunday 10:00am–6:00pm Closed
2024 state dealer award
View 12 awards
2024 state dealer award 2023 national dealer award 2023 state dealer award 2022 state dealer award 2021 state dealer award 2020 state dealer award
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award
New (949) 682-7171 (949) 682-7171
Used (949) 373-3302 (949) 373-3302
Service (949) 373-3272 (949) 373-3272

Reviews

(3,063 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Mission Viejo Kia from DealerRater.

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Samantha was nice and friendly. Most importantly she had...

Samantha was nice and friendly. Most importantly she had a great sense of humor which I appreciated. Great, fast, and friendly service. Loved the cleanliness of the dealership too. Thank you again Samantha and MVAcura.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Steve, Thank you for the opportunity to serve you. It was our pleasure!

Everyone was so helpful and made the process so smooth....

Everyone was so helpful and made the process so smooth. Samantha was so knowledgeable! Joey and Bryan were so great!! Thank you for everything love my new car!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

David was super helpful and friendly. He contacted me...

David was super helpful and friendly. He contacted me right away and was accommodating with scheduling. I appreciate his time and professionalism! Thank you David🙂

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

This was the fastest (no B.S.) transaction ever. David...

This was the fastest (no B.S.) transaction ever. David was very efficient, attentive, and above all, genuinely caring! We are beyond happy with our purchase! Thanks David and Team!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Mc_castillo, Thank YOU for the opportunity to assist you. It was our pleasure!

I found the dealership to be friendly and welcoming!...

I found the dealership to be friendly and welcoming! Joey Sanzone was most helpful showing me the car, patiently answering all questions and expertly demonstrating the nuances of the cat His easy going manner made the process a pleasure. I was completely satisfied and bought the car!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

bacon12368, Thank you for the opportunity to serve you. It was our pleasure!

First and foremost, shout out to their sales manager,...

First and foremost, shout out to their sales manager, Safue, and their sales consultant, Samantha! Talk about exceptional customer service. MV Acura was one of the many dealers I contacted while looking for my next vehicle and from the moment I inquired about a vehicle they had on their lot, I knew the service to their customers was a top priority. I was directly in communication with Safue via email and he was very responsive and communicative. I mentioned I was already approved for an auto-loan through my credit union bank and what my max budget was because the car I wanted from them was at my max budget before taxes and fees. He didn’t once try to sway me away by pushing me to apply with their financial partners like other dealers did. Not once did he try to up sell me with unnecessary add-ons, dealer added features, or protection plans. Safue was very transparent when I asked him for details in terms of out-the-door price and what the process was when purchasing a vehicle from them with my own auto-loan. At the end of all the searching and emails with other dealers, Safue was able to give me a great OTD price and on top of our agreed upon price, when I came in to complete all the paperwork he was able to bring the price down even lower for me! Samantha was the first to greet and help me when I first arrived. She helped me through the entire process of inspecting the vehicle as well as the test drive and final paperwork. Very friendly and personable which made my experience with MV Acura much more enjoyable. Samantha was very thorough and answered all my questions I had. I’m glad she was the one who helped me with my car buying experience. Overall the best experience I’ve had purchasing a vehicle. Very straight forward and transparent throughout the whole process. No gimmicks or up-selling unnecessary add-ons etc. Very friendly staff and welcoming atmosphere. I’ll definitely be coming back here for my next vehicle purchase in the future.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

They made it a very easy transaction I was able to...

They made it a very easy transaction I was able to negotiate a deal that was agreeable to both parties. Thank you very much again

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

bobvda, Thank you for the opportunity to serve you. It was our pleasure!

We Loved MV ACURA! Sam was so helpful and delightful. So...

We Loved MV ACURA! Sam was so helpful and delightful. So patient and kind, great customer service, and we got a great deal and they offered us a great deal for our trade in! Thank You Sam & MV Acura you’re the best!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

izak, Thank you for the opportunity to serve you. It was our pleasure!

Such a pleasure to work with a car dealer and sales...

Such a pleasure to work with a car dealer and sales person that treats my wife and myself with respect. Loved the process. I would refer any of my friends.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

from the initial inquiry to driving out with a new car,...

from the initial inquiry to driving out with a new car, it was a smooth pleasant experience. every team member I dealt with were nice and helpful.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.