Reviews
Excelente vendedor y un servicio excepcional, se los
Excelente vendedor y un servicio excepcional, se los recomiendo para la compra de sus autos. No duden en pasar por la Mazda y ser atendido por Eduardo.
Excelente vendedor y un servicio excepcional, se los
Excelente vendedor y un servicio excepcional, se los recomiendo para la compra de sus autos. No duden en pasar por la Mazda y ser atendido por Eduardo.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Gracias por compartir eso. Nos alegra saber que Eduardo brindó un servicio tan excelente y que ayudó a que tu experiencia de compra de auto fuera fluida. Recomendaciones como la tuya son muy importantes y te agradecemos que te hayas tomado el tiempo de compartirlas.
Eduardo was very knowledgeable in the sales process and
Eduardo was very knowledgeable in the sales process and took care of me with kindness and care. He then continue to contact me to find Out about the car and its overall performance. Glad I found him as my salesperson.
Eduardo was very knowledgeable in the sales process and
Eduardo was very knowledgeable in the sales process and took care of me with kindness and care. He then continue to contact me to find Out about the car and its overall performance. Glad I found him as my salesperson.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
It's wonderful to hear about your positive experience, Nino. We're so glad Eduardo's expertise and considerate approach made your car buying process smooth. It's fantastic knowing he followed up to ensure you're happy with your Mazda. We really appreciate you taking the time to share your feedback. Drive safe and we're always here whenever you need us.
This young man is a gem 💎 We're very pleased with his
This young man is a gem 💎 We're very pleased with his sales management. Thank you Eduardo! My family and I are grateful, we will definitely return to Ocean Mazda. 👍
This young man is a gem 💎 We're very pleased with his
This young man is a gem 💎 We're very pleased with his sales management. Thank you Eduardo! My family and I are grateful, we will definitely return to Ocean Mazda. 👍
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Good morning, Ernesto. It's wonderful to hear you think Eduardo is a gem and that you're so pleased with his sales management at Ocean Mazda West Kendall. We're also glad to know that you and your family are grateful and will definitely return to see us. We appreciate you taking the time to leave us your feedback and rate us a 5-star local Mazda dealership. We look forward to welcoming you and your family back whenever you need us, Ernesto. Drive safe.
He Is the best seller I ever met.
He Is the best seller I ever met. Directly and so kind. He was very patient with me
He Is the best seller I ever met.
He Is the best seller I ever met. Directly and so kind. He was very patient with me
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, Pablo. It's wonderful to hear you had such a positive experience with Eduardo at Ocean Mazda West Kendall. We really appreciate you taking the time to share your kind words about his directness and patience; it means a lot to us. Enjoy your new Mazda and drive safe.
Eduardo Alvarez, Transmite confianza y seguridad, como
Eduardo Alvarez, Transmite confianza y seguridad, como cliente, me sentí respaldado al hacer el trato.
Eduardo Alvarez, Transmite confianza y seguridad, como
Eduardo Alvarez, Transmite confianza y seguridad, como cliente, me sentí respaldado al hacer el trato.
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- Buying process —
- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Buenos días, Francisco. Nos alegra saber que Eduardo Álvarez te transmitió tanta confianza y seguridad, y te hizo sentir apoyado al cerrar tu compra en Ocean Mazda West Kendall. Agradecemos que te hayas tomado el tiempo de dejarnos tus comentarios y calificarnos con 5 estrellas como concesionario Mazda local. Siempre estamos disponibles cuando nos necesitas, Francisco. Conduce con cuidado.
Excelente vendedor.
Excelente vendedor. Explica y comunica de manera educativa sin exigir ni presionar. Logra que el vendedor se interese por el producto.
Excelente vendedor.
Excelente vendedor. Explica y comunica de manera educativa sin exigir ni presionar. Logra que el vendedor se interese por el producto.
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- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Buenas tardes. Nos alegra saber que tuvo una experiencia positiva con nuestro vendedor en Ocean Mazda West Kendall. Nos alegra que haya apreciado su enfoque informativo y sin presiones, y que le haya interesado un Mazda. Agradecemos que se haya tomado el tiempo de dejarnos sus comentarios y calificarnos con 5 estrellas como concesionario Mazda local. Siempre estamos disponibles cuando nos necesite. Conduzca con cuidado.
Such an awful experience dealing with this dealer.
Such an awful experience dealing with this dealer. Nearly a month ago put a refundable $1000 deposit on a car I decided not to purchase. Non stop "will get it paid can let you know," but no actual refund. Can't get anyone in management to call me back. So thankful I did not buy from this joke of a company. Guess I have to dispute with credit card company.
Such an awful experience dealing with this dealer.
Such an awful experience dealing with this dealer. Nearly a month ago put a refundable $1000 deposit on a car I decided not to purchase. Non stop "will get it paid can let you know," but no actual refund. Can't get anyone in management to call me back. So thankful I did not buy from this joke of a company. Guess I have to dispute with credit card company.
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Hello, Shawn. Thanks for your review and for bringing this to our attention. I am sorry that your recent experience did not meet your expectations and welcome the opportunity to do whatever I can to facilitate the resolution of the concerns you included in your review. Please contact me either by phone or email at your convenience. I look forward to speaking with you. Ossie Ferrufino Oferrufino@oceanautomotivegroup.com
Lenny was helpful, attentive, and dedicated to a a smooth
Lenny was helpful, attentive, and dedicated to a a smooth and memorable customer experience. She thoughtfully sought out the best deal for my purchase and went out of her way to ensure not only that I got the best rates, but that my stay through the process was as seamless as possible. Not many salespeople can provide excellency while being comprehensive and not overtly pushy. Another excellent agent providing excellent service to a 4th time Mazda owner.
Lenny was helpful, attentive, and dedicated to a a smooth
Lenny was helpful, attentive, and dedicated to a a smooth and memorable customer experience. She thoughtfully sought out the best deal for my purchase and went out of her way to ensure not only that I got the best rates, but that my stay through the process was as seamless as possible. Not many salespeople can provide excellency while being comprehensive and not overtly pushy. Another excellent agent providing excellent service to a 4th time Mazda owner.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Good afternoon. It's wonderful to hear about your exceptional experience with Lenny at Ocean Mazda West Kendall. We're pleased she provided helpful, attentive, and dedicated service. Thanks for recognizing her and informing people about her commitment to finding the best deal and making the process seamless. Drive safe, and we're always here whenever you need us.
Don't walk away from this dealership.
Don't walk away from this dealership. RUN AWAY! Shopping here is like time travels to the 70's when lying and cheating was the norm. Manager Ozz doesn't mind being sleazy at all.
Don't walk away from this dealership.
Don't walk away from this dealership. RUN AWAY! Shopping here is like time travels to the 70's when lying and cheating was the norm. Manager Ozz doesn't mind being sleazy at all.
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- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did not make a purchase
La persona encargada de servicio al cliente, el señor
La persona encargada de servicio al cliente, el señor Franklin Arrufat y sus compañeros son excelentes en su trabajo, atender bien a las personas, su amabilidad y compromiso son de destacar, el problema empieza en los tiempos de entrega, considero que no es su responsabilidad sino al parecer del taller, cambios de aceite de 4 a 6 horas. Cambio compresor aire 8 días. Revisión por inundación y lavado de alfombrilla interior (teniendo en cuenta que el diagnóstico y la falla fue encontrada al tercer día. Y consistía en cambio de bujías y de aceite únicamente) 30 días y contando, todos los días dicen que van a mirar con el taller pero parece que los vehículos que entran por aseguradora no son una prioridad. En este punto ya las conversaciones que siempre habían sido amables con servicio al cliente se tornan incómodos porque es una falta de respeto que en el Diler de la propia marca no recibas la atención apropiada.
La persona encargada de servicio al cliente, el señor
La persona encargada de servicio al cliente, el señor Franklin Arrufat y sus compañeros son excelentes en su trabajo, atender bien a las personas, su amabilidad y compromiso son de destacar, el problema empieza en los tiempos de entrega, considero que no es su responsabilidad sino al parecer del taller, cambios de aceite de 4 a 6 horas. Cambio compresor aire 8 días. Revisión por inundación y lavado de alfombrilla interior (teniendo en cuenta que el diagnóstico y la falla fue encontrada al tercer día. Y consistía en cambio de bujías y de aceite únicamente) 30 días y contando, todos los días dicen que van a mirar con el taller pero parece que los vehículos que entran por aseguradora no son una prioridad. En este punto ya las conversaciones que siempre habían sido amables con servicio al cliente se tornan incómodos porque es una falta de respeto que en el Diler de la propia marca no recibas la atención apropiada.
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- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Shopped for a new car
- Did make a purchase