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Old Orchard Nissan

(3,825 reviews)
Sales hours: 9:00am to 9:00pm
View all hours
Sales
Monday 9:00am–9:00pm
Tuesday 9:00am–9:00pm
Wednesday 9:00am–9:00pm
Thursday 9:00am–9:00pm
Friday 9:00am–9:00pm
Saturday 9:00am–7:00pm
Sunday Closed
2022 state dealer award
View 13 awards
2022 state dealer award 2020 state dealer award 2019 state dealer award 2017 state dealer award
2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award
New (847) 213-9759 (847) 213-9759
Used (847) 929-1021 (847) 929-1021
Service (847) 929-1019 (847) 929-1019

Reviews

(3,825 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Old Orchard Nissan from DealerRater.

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I got in and out quicker than I ever have before.

I got in and out quicker than I ever have before. I appreciate the efficiency and speed this time. Thanks Bindi!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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Dealer response

Thank you for your 5-star review! We're happy to hear that you had a pleasant experience at Old Orchard Nissan. Our team works diligently to ensure customer satisfaction, and your kind words are much appreciated. Safe travels!

Just went into Old Orchard Nissan last week for some work

Just went into Old Orchard Nissan last week for some work my Rogue needed. I had a really good experience. Bindi took great care of me. Great pricing and service.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for your 5-star review! We're happy to hear that you had a pleasant experience at Old Orchard Nissan. Our team works diligently to ensure customer satisfaction, and your kind words are much appreciated. Safe travels!

Dealer response

Thank you for taking the time to share your experience with us. We're thrilled to hear that you had a positive experience at Huntley Ford. Your satisfaction is our priority!

Would not commit to any numbers when it was mentioned

Would not commit to any numbers when it was mentioned several times that I was not local and would have to drive several hours to arrive at the location. Clearly they were hoping I would show up so they wouldn’t have to disclose several added on fees and hope they could use high pressure sales tactics to get me to purchase the vehicle.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Dealer response

We regret to hear about your less-than-satisfactory experience at Old Orchard Nissan. Your feedback is important to us. Please accept our apology

Great service department at Old Orchard Nissan.

Great service department at Old Orchard Nissan. Bindi has helped with maintanence on my Maxima a few times now. I appreciate the great customer service.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Your satisfaction is why we care! We at Old Orchard Nissan appreciate your 5-Star review!

Mary was great.

Mary was great. She helped me when my car broke down. Helped me get it towed in, get a rental, and got me repair estimates. After accepting the repairs, they had my car done in a few days. Thank you for the excellent service.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We appreciate your feedback and are delighted to know that you had a great experience with our team at Old Orchard Nissan. If you have any further comments or suggestions, feel free to share.

I'm new to the Skokie area, and needed some work done on

I'm new to the Skokie area, and needed some work done on my Murano. My friend referred me to Old Orchard Nissan. I made an appointment and met with Mary. She helped get my car back up and running. Thank you!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Your satisfaction is why we care! We at Old Orchard Nissan appreciate your 5-Star review!

Old Orchard Nissan has a great service department.

Old Orchard Nissan has a great service department. Very good service. Fixed the problem. Daniel explained everything that needed to be done to my vehicle and gave all estimates.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Your satisfaction is why we care! We at Old Orchard Nissan appreciate your 5-Star review!

Daniel in the service department is great.

Daniel in the service department is great. He was instrumental in helping me pick out tires for the winter. Thank you for all your guidance and advice.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
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Dealer response

We appreciate your feedback and are delighted to know that you had a great experience with our team at Old Orchard Nissan. If you have any further comments or suggestions, feel free to share.

We came to Old Orchard Nissan after a disappointing

We came to Old Orchard Nissan after a disappointing experience at another dealer, and what a difference! Our salesperson, spent three hours with us but never pressured us, even when we changed our minds about the trim level twice. The finance process was surprisingly smooth, though the paperwork did take longer than expected due to their detailed verification process. What really stood out was how the general manager personally came to ensure we were completely satisfied before we drove off in our new Altima.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
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Dealer response

Thank you for your 5-star review! We're happy to hear that you had a pleasant experience at Old Orchard Nissan. Our team works diligently to ensure customer satisfaction, and your kind words are much appreciated. Safe travels!

Had a really good experience at Old Orchard Nissan,

Had a really good experience at Old Orchard Nissan, everyone was super nice and made the whole process easy. The only thing that bugged me a bit was that some car features weren’t explained clearly, so I had to ask a few times. But overall, I’m happy with my new ride and how the team treated me.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for your 5-star review! We're happy to hear that you had a pleasant experience at Old Orchard Nissan. Our team works diligently to ensure customer satisfaction, and your kind words are much appreciated. Safe travels!