Meet Caroline Combs

Had a great experience woth my most recent service visit at WC BMW. Great customer service and nice place to wait for service!

Caroline was great. Helpful,, proactive, professional and got the car fixed quickly. She was very customer oriented.

You operation is top notch and I love the personal assistance I receive when I bring in my car!

Top of the line dealership. Fantastic customer service, and the waiting area for repairs was beautiful.

Very good service not pushy looking forward to do business again with them thank you.

I was really saddened by the fact that my 2018 X3 with 60,000 miles on it has cooling issues up to the sum of $10,000 which is an issue that BMW is very aware of and tells me he’s gonna get worse as the future goes And I have another X3 in my garage with 20,000 miles that obviously the same thing is gonna happen very hard pressed to say I’ll buy another BMW

The dealership was extremely nice and accommodating. It was a pleasure having my auto repair needs handled by west Chester BMW.

Staff is always helpful and courteous. Appreciate that they provide an estimated cost up front and are transparent about any issues with my vehicle.

Usually, I have nothing but a positive experience however, this last time it seemed to be extremely confusing. The first time I had my car, and I had waited almost a month for the appointment and expected a loaner, and who ever was responsible for setting all that up, did not link my vehicle to my name to my account… I did not get a loaner… I could not wait therefore I had to reschedule. Basically… Everything would have passed that day but because I then had to take a 2000 mile road trip… my tires did not pass… Which I knew I was going to have to deal with at a later date however now it stopped the process. So after receiving constant late notifications about my inspections, during my vacation and then after I had to once again, get my tire situated before the inspection I then was finally able to get in and get my inspection and then was told I would be able to come in with about a 15 minute turnaround, which of course then turned into over an hour. However, Caroline was my contact that day and she was great and informed me what was going on so it all works out in the end. I'm just not used to how it went down this time taking three visits, basically.

The service was professional, efficient, and reliable. Staff ensured smooth maintenance with excellent customer support throughout.