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Meet Heather Deritis

Heather Deritis headshot
Service Advisor
(149 reviews) certified badge
DealerRater™ Certified
This employee is recognized for ensuring great customer service.

Reviews

Top of the line dealership.

Top of the line dealership. Fantastic customer service, and the waiting area for repairs was beautiful.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

I have been dealing with Justice Mongano for at least 7

I have been dealing with Justice Mongano for at least 7 years and he provides great customer service. He is responsive and very helpful with any questions/issues.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Very good service not pushy looking forward to do

Very good service not pushy looking forward to do business again with them thank you.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Heather the my service advisor is excellent, she is

Heather the my service advisor is excellent, she is always goes above and beyond for her clients.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Good service with respect customer.

Good service with respect customer. I always recommend BMW to my friends and family. Service manager is awesome.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Heather was very helpful on my recent visit.

Heather was very helpful on my recent visit. She helped me plan out upcoming maintenance items for the next few visits. She worked very hard to make sure my car was done on the same day, knowing that I needed it that evening.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Great experience was super easy process!

Great experience was super easy process! Had me in and out on drop off plus picking up my car was a breeze.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

I had a Good experience .

I had a Good experience . My service advisor was Heather was helpful . I would recommend this dealership for future services.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Heather is fantastic!

Heather is fantastic! She keeps me informed and provides status updates throughout the day. She is extremely knowledgeable and I completely trust any recommendation that she makes about my car.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Service was fine, but how my car was treated was

Service was fine, but how my car was treated was disappointing. I washed my car the day before I took it in for service. When it was returned I realized there was some sticky substance on the windshield, hood and front bumper. I washed it 2x since then. Heather called and emailed me to address but still have spoken to her to resolve. $90k car and this is how it was handled…

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 3.0
  • Does not recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.