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Meet Brooks Collins

Brooks Collins headshot
Business Manager
(32 reviews) certified badge
DealerRater™ Certified
This employee is recognized for ensuring great customer service.

Reviews

They made my experience seamless and easy.

They made my experience seamless and easy. Lauren and Brooks were transparent, and it made the buying experience a great one.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Everyone was pleasant and professional.

Everyone was pleasant and professional. They quickly found a car that met my preferences. The purchase transaction was smooth as was picking up the vehicle.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Long term relationship - they do a nice job.

Long term relationship - they do a nice job. Service, sales and support, as well as their loaner car program, are all top notch. Ralph is a great salesman that tries to make sure the buyer is happy.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

I received wonderful service from Scott and BMW West

I received wonderful service from Scott and BMW West Chester. We’ve bought several cars from Scott and always have a great experience. My service advisor Melissa was so helpful, empathetic and was a great communicator. My new car in “Vegas red” is gorgeous. I appreciate doing business with people I know and like.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

BMW of West Chester was the easiest dealership experience

BMW of West Chester was the easiest dealership experience I’ve had due to our salesman, Scott Gately. Scott is outstanding to work with. He is easy going, engaging, and extremely proficient in his overall knowledge of vehicles in general but most relevantly the vast inventory at BMW. Right from our initial phone conversation he put me at ease. I was feeling discouraged shopping around for a CPO w/ low milage. Scott listened diligently to my needs, budget as well as all the bells and whistles I desired. He immediately went to work and found the perfect 2 vehicles to test drive. When he noticed how badly I preferred one model over the other he quickly got creative with a couple different financing options. He seamlessly made my dream car my new car. Scott made what I feared would be a tedious process into an easy, joyful experience. I can not recommend him highly enough! Merry

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

My 3rd car from Justice.

My 3rd car from Justice. Low pressure and great experience. Very knowledgeable, good prices and have my interest in mind.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Anthony was a great sales rep and he went above and

Anthony was a great sales rep and he went above and beyond to make us feel comfortable with the purchase. I am also very appreciative of the dealership as well. Thanks Anthony for all the support

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Scott was professional and thorough as we purchased our

Scott was professional and thorough as we purchased our BMW. It wasn’t that hard of a sell . . . The car is great!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

My husband is on his 3rd BMW from Scott and I have been

My husband is on his 3rd BMW from Scott and I have been talking to him for over a year waiting for the perfect car. He has been proactive and patient. Then he said he had THE car for me and he knew me well enough to know this was the one. When he pulled the Brooklyn Gray M440i xDrive around my knees buckled! Scott made the long awaited experience absolutely perfect. I will never go to another dealer again. We love Scott! Highly, highly recommend him!!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

I recently purchased my vehicle from BMW of West Chester

I recently purchased my vehicle from BMW of West Chester and had the pleasure of working with Scott Gately. This is the second time I had worked with Scott on purchasing a car and each time, he was friendly, professional, and incredibly knowledgeable. He took the time to understand what I was looking for, answered all my questions with patience, and never once made me feel pressured. What really stood out was his honesty and transparency throughout the entire process. He made everything simple and stress-free, and I truly felt like he had my best interest in mind. Thanks to him, I drove off in a car I absolutely love. If you're looking for someone who genuinely cares about helping you find the right vehicle, I highly recommend Scott. This was hands-down, the best car-buying experience I’ve ever had!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.