Great Lakes Hyundai of Dublin

This was my third Hyundai Sonata and my first from Great Lakes Hyundai (previously Dennis Hyundai). I hadn't planned on buying a new car, but Tyler Bryant, the sales consultant, impressed me. He understood my priorities and highlighted the new safety features. The price negotiation felt fair. Tyler thoroughly demonstrated the car's features and remains available for questions. Great Lakes Hyundai has maintained the high standard of its predecessor, and I've been satisfied with past repairs. I highly recommend both Tyler Bryant and Great Lakes Hyundai of Dublin.

Used car salesman vibe when I came to look at Palisades. Didn't realize I'd been lied to about finance charges and how the rebate works until I got my first bill and called customer service. I just want accurate information so I can make informed decisions. I hope this sale was worth never getting another one from me. They probably won't care right away, but eventually people will see them for the slimy liars that they are.

They’re good at what they do. They low-balled me big time on my trade in but I was able to talk them up to something I could live with. They also worked with me on some extra touch ups my wife and I wanted done to scratches on the passenger door. Overall, a pleasant experience. Izzy was a great salesman and Anya in finance is great! My truck was priced nicely and it was too good of a deal to pass on so I’m quite satisfied overall.

Bought my 2021 Subaru Outback on November 19 2024 and trade in my truck today is January 7 and they still have not payed off my truck have lied 4 times saying they have talked to my back and the money will be there in a couple of days over and over they have said this what a pathetic company would never go back to this place

I scheduled a 9:45 a.m. service appointment for am oil change. Since this dealership didn't offer free shuttle services, I had a friend pick me up. I dropped my car at 8 a.m. because that is when my friend could pick me up. I discussed with the person who took in my car that the car also needed a software update (I was previously told that the update can take up to 2 hours). I also started I would be back in the afternoon to pick up my car. Imagine my shock when I got there at 4pm and they hadn't touched my car. When I asked, I was told it was because I didn't give them a specific time. Unreal! How did they think they were going to get my car done for an "afternoon" pickup if at 4pm they hadn't touched it? No apologies. No offer of compensation. The service person told me he could have them start right away and be done on 20-30 minutes. I guess he forgot about the update. Shocking that they can get my oil changed in 20-30 minutes but couldn't get it done in the 8 hours they had my car. I won't go there again. This is the 2nd Great Lakes Hyundai dealership I've been to since I got my vehicle and both have been less than stellar. It's sad because the Great Lakes Kia dealership was great with my previous car.

Contacted what I felt was an online rep - turns out it’s a digital person - stated it would pass on my info to a sales rep - absolutely no further contact received.

Great Sales/Finance/Service team. Very attentive and helpful with the recent repair of the passenger window that was not functioning properly. Worked hard to close the sale of my 2016 Hyundai Tucson Sport, Will recommend this dealership to friends and family.

Madison was Great, at Great lakes, 👍 👌 👏 🙌 ❤️ 💕 👍 👌 👏 🙌 ❤️ 💕 👍 👌 I don't have fifteen words, I looked Madison I LOVED HER WORKING WITH ME!

My car buying experience here was much more enjoyable than I expected thanks to my salesperson Madison Turner

This is my review of my saleslady, Madison Turner. From the moment that I met her she made me feel at ease. She was even kind enough to send a personal video of the truck I was interested in viewing, what a nice touch! She is so energetic, enthusiastic it is contagious. She is very good at her job, so keep up the great service, Madison, as in "Madison Square Garden." It was a joy to work with you and YOU made my sales a walk in the park!