Reviews
Write a reviewCadillac 2013 SRX Service visit.
From the time i drove up to the time I left, I was treated as a valued customer. Bathrooms and waiting rooms were pristine and the car was completed even before promised. Great experience!!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Pamela, we're completely committed to providing great customer service and we're ecstatic to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Claude Nolan Cadillac, we value our customers and we look forward to seeing you on your next visit. Bill Sheffield Service Manager bills@claudenolan.com 904 677 8902
Keep trying!
Experience runs from highly personable to somewhat distracted. Should direct customers to lounge and explain amenities. I must say that you are noncompetitive with services offerred by Fields Cad. in Orange Park. They provide free carwashes as well as a gourmet food experience. It also eliminates my need to drive fifty miles roundtrip for service. I maybe changing warranty service locations.
- Customer service 4.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 4.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Claude Nolan Tops Excellent Reviews Again!
I love doing business with Claude Nolan and Steve Terbrueggen. We have purchased 10 Cadillac's from Steve. He is the best of the best. Wouldn't think of going to another dealership because of Steve and the service after the sale.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Deborah, you have been doing business with Steve and Claude Nolan Cadillac and your review about us is truly appreciated. Enjoy your new Cadillac's that you recently purchased and we will continue the great customer service that you have been used to. Take care and happy trails! Best regards, Josh Lauderman New Cars Sales Manager josh@claudenolan.com
Review
Was a bit disappointed that it 2 1/2 hours to fix what was to be a 30-45 minute fix. But was satisfied with the work and with the service rep.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thanks for your great review, Hazel. We do appreciate for your patience for the extended wait that you encountered. We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Best regards, Bill Sheffield Service Manager bills@claudenolan.com 904 677 8902
Great service and a good overall experience
I have a long term relationship with this dealership and a major factor in that decision relates to the quality of service after the sale.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for this wonderful review and for your continued patronage. Our team works extremely hard to keep our customers coming back and it's a pleasure to hear we've succeeded. We strive to make each customer feel comfortable during their purchase, as well as throughout their vehicle ownership. We look forward to helping you with any future automotive needs! Happy driving and we'll see you next time. Bill Sheffield Service Manager bills@claudenolan.com 904 677 8902
Claude Nolan Rules
The service representative was wonderful. She got me in and out quickly, but more importantly she was very professional and cheerful, and was a good example of why I have bought two vehicles from your dealership, and use your service department exclusively.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Charles, thank you for this wonderful review and for your continued patronage. Our team works extremely hard to keep our customers coming back and it's a pleasure to hear we've succeeded. We're thrilled to hear that our staff has taken care of you and accommodated your needs. If there is anything more we can do for you please come back and see us any time! Take care! Best regards, Bill Sheffield Service Manager bills@claudenolan.com 904 677 8902
Great service and pleasant employees. Thanks.
I've always had a good experience with all of your employees. Thanks for servicing my car, and for the excellent service.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Sondra, thank you for sharing with us and for your loyalty to Claude Nolan Cadillac. Our team works extremely hard to keep our customers coming back and it's a pleasure to hear we've succeeded. We strive to keep our guests satisfied and provide them with excellent service and we're very happy to hear that this was achieved with you. Please feel free to reach out to us with any questions or future auto needs as we are always here to help. Bill Sheffield Service Manager bills@claudenolan.com 904 677 8902
Great Service
The service at Claude Nolan is outstanding and one of the reasons I keep coming back to this dealership to purchase my next vehicle!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Vicki, thank you for your outstanding rating of our service department. We appreciate the opportunity to service your vehicle needs and look forward to doing so in the future. Thanks for taking the time to write the review. It really matters to our dealership! If there is anything else we can do for you please feel free to pay us another visit. Take care! Bill Sheffield Service Manager bills@claudenolan.com 904 677 8902
Great service!
Claude Nolan has a great service department and it is one of the reasons I come back to this dealership to purchase my vehicles!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Vicki, thank you for your outstanding rating of our service department. We appreciate the opportunity to service your vehicle needs and look forward to doing so in the future. Thanks for taking the time to write the review. It really matters to our dealership! If there is anything else we can do for you please feel free to pay us another visit. Take care! Bill Sheffield Service Manager bills@claudenolan.com 904 677 8902
Great service.
My 2013 ATS was exhibiting fuel sensor problems. Service Consultant Amy Hamburger not only arranged for this sensor to be replaced, but also identified a damaged tire on my ATS (a potential safety problem) and I replaced the tire. An excellent Job!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
William, thank you for taking the time to write this wonderful review of our service department. I am extremely pleased that Amy was able to locate and fix the problem in an efficient manner. If there is anything else we can do for you please don't hesitate to give us a call! Bill Sheffield Service Manager bills@claudenolan.com 904 677 8902