Reviews
Write a reviewGreat Warranty and Great Service
Nancy was very helpful as usual! Great Warranty and Great Service! I have owned Lexus and BMW's in the past but you guys service is Great!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Excellent service
They were very quick getting me in and out. I needed a couple of things done because of recalls so they setup a loaner car no questions asked.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Stephen, thank you for leaving us your positive review. We are pleased to hear that you were satisfied with the loaner car we provided and the thorough service you received from us. If there is anything more that we can do, please come back and see us again. Take care!
Taken care of
I dropped off my vehicle for an oil change and recall work. Everything was taken care of timely and appropriately. Transport to and from my office while the work was being performed was very helpful.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Daniel, thank you for reviewing your service experience! We aim to provide time-efficient and exceptional service for our guests and we are proud that this was received during your time spent with us. Please keep us in mind for future needs and if you haven't already, follow us on Facebook for access to exclusive content! Bill Sheffield Service Manager bills@claudenolan.com
Excellent service
Once again, I was more than pleased with the service provided. Nancy Germano did everything possible to have things run smoothly. My car was taken care of and when I picked it up it was cleaned very well.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Marie, we sincerely appreciate your feedback. We're happy to hear that Nancy took care of you! She is a great asset and we appreciate all she does. We all strive to provide excellent service! We look forward to seeing you again in the future. Thanks again! Bill Sheffield Service Manager bills@claudenolan.com
Kindness and patience put me at ease.
There were some issues which seemed to arise after my initial recall visit; however, they were corrected (or disappeared) after the second visit. In addition, the service rep (John Smith) was so very patient (tolerant is probably a better word) with my concerns. Bob Porter was also involved; and of course, Bob is a great guy anyway!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Gerald, we are truly grateful for this awesome review! We are thrilled that John and Bob were able to take care of you. They are great assets to our team and we appreciate them providing you with the service that you deserve. Thank you again and we look forward to the opportunity to service you in the future. Like us on Facebook and follow us on Twitter for service specials! Take care. Bill Sheffield Service Manager bills@claudenolan.com
Excellent service manager & car detailed perfectly
Justin Bobbit was an excellent service manager. He welcomed me like I was his only customer all day. I had my car detailed and it looked like it came off the showroom floor. Very pleased!!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Maria, we are pleased to hear that you had an excellent experience with Justin and the rest of our team. We would like to sincerely thank you for your business. Also, take advantage of our most recent online specials available through our Facebook. Bill Sheffield, Service Manager bills@claudenolan.com
Excellent service
My service contact was amazing. He was professional. Polite & went above & beyond to ensure I was taken care of. Superiors service. He is an asset to the company.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Diana, thank you for spreading the good word! We couldn't be happier that we were able to service you. It is wonderful to know that our service contact was very professional and went above and beyond to take care of your needs. Like us on Facebook and follow us for more updates. Bill Sheffield Service Manager bills@claudenolan.com
Top of the Line Service
Gerry Eastwood was and is always AMAZING!! He is such an asset to your team. He made sure that I was taken care of with a loaner car so that I could make it home in time to get some sleep so that I go to work that night!! My experience, as always, was superb!! I am thrilled to be a Cadillac owner and part of the Cadillac family.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Tonya, thank you for your kind words! We are very happy to hear that Gerry was always providing you with an excellent service. He is indeed an asset in our company. Thank you so much for trusting us. We hope to see you again and make sure to follow us on Facebook to get a hold of the latest deals. Bill Sheffield Service Manager bills@claudenolan.com
Great Service
Always a great experience...........BEST body shop in N E Florida and that includes the Service Dept. / Parts. Customer service a 10+.................
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Ralph, thank you for this marvelous review! We are so pleased that we were able to provide you with such exceptional service. We always look forward to work with you again. Be sure to like us on Facebook to catch the latest service specials. Bill Sheffield Service Manager bills@claudenolan.com
Excellent service, great coffee.
This was my second trip to the dealership in the past two weeks. While my first visit was a good one, the second one was excellent. The service manager, John was very helpful in getting my car in, and seeing to it that it was properly serviced at a minimum cost to me. I was expecting to get "raked over the coals." But, got out paying only $25.66 for a new gas cap which was great with me. Everyone has been very professional and honest in two recent trips to this dealership.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Louis, we're glad to hear that your service visit went so well. I'm very happy to hear that John was of such help to you. We strive to provide excellent customer service, and we're glad that this was the case for you! It's always great to hear from our customers and we appreciate you taking the time to give us feedback. Thank you for continually choosing Claude Nolan Cadillac for your vehicle needs. Regards, Bill Sheffield Service Manager bills@claudenolan.com