Reviews
Write a reviewGreat service
Service Tech Justin was very responsive to my tire emergency, setting up a replacement and appointment immediately after I returned from out of town that same day.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Maurice, thank you very much for this awesome review and rating. We do appreciate your business and very happy to hear you had a good service experience with Justin. If there is anything else you need, please come back and see us again. Bill Sheffield Service Manager bills@claudenolan.com 904 677 8902
New car sale
Great experience at claude nolan. We have been working with sales consultant Steve Terbrueggen on cars over the years.We will call Steve any time we need a cadillac.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Allen, I really appreciate you being so kind as to write this review about your experience at our dealership. Steve is an asset to our dealership and it is a delight to know that he has helped to proudly represent our dealership throughout your purchases. If you have any further automotive needs, please do not hesitate to contact us. Regards, Josh Lauderman New Cars Sales Manager josh@claudenolan.com
Excellent service.
First thing I would like to say is that Sheila Dodge did a great job accommodating me with my appointment time. I emailed her because fhe latest time I could schedule on the website was 3:30 I believe and she set me up a little later to come in which helped me out because of my work schedule. Once I was there she got me in quick and I was out in less than 45 minutes. The waiting room is comfortable and has a Kerig coffee machine which is a nice touch. Thanks!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Stephen, we appreciate the time it took for you to write this review about your experience with us. It helps us to know when we are doing well because it is what we strive to do on an everyday basis. It is great to hear that Sheila was able to show you what we strive to deliver. Please continue to visit us whenever you have questions about your vehicle, and we will continue to provide great service. Regards, Bill Sheffield Service Manager bills@claudenolan.com 904 677 8902
Highly recommend
Justin Bobbitt was very understanding about my cost. I had an AC issue yet I needed to have my 100,000 mile service done. He had them check my AC first (minor) and then I was able to have the full 100,000 mile service done on my vehicle. Thank you Justin. Plus, I had a loaner so I could continue with my day.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Anna, we appreciate the time it took for you to write this review about your experience with us. Justin is an asset to Claude Nolan Cadillac and it is wonderful to know that he was able to attend to your needs. Please do not hesitate to call or stop in if you should have any additional questions or concerns regarding your vehicle. Regards, Bill Sheffield Service Manager bills@claudenolan.com 904 677 8902
great service, clean dealership
Sheila was able to privide me a loaner vehicle to ensure I was not inconvenienced. She provided timely updates and my vehicle when promised.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for sharing your experience with us, Rowena. We appreciate your feedback as it helps us grow as a dealership. Our customers are our top priority and we value your business. I will be sure to share your feedback with Sheila. We would love to work with you again the future. Regards, Bill Sheffield Service Manager bills@claudenolan.com 904 677 8902
Great People
The staff at Claude Nolan always takes care of our Sales and Service needs. They are truly a pleasure to work with.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
John, we appreciate your feedback and it is great to know that your time spent with our team was a pleasant experience. We pride ourselves on offering high quality customer service, and I am glad to know that our staff was able to take care of you. Please feel free to contact us if you have any further automotive needs. Regards, Bill Sheffield Service Manager bills@claudenolan.com 904 677 8902
Great service, friendly employees
Everyone was so helpful. I actually scheduled my service because of an email sent to me and when I got there, they checked it immediately and told me it didn't need any service yet. They were very quick at getting me this info and I really appreciate it. This is the first car dealership that I have never had to wait because of the dealership not getting it done. I really appreciate that! Thanks so much,
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you so much for writing this review, Roslyn. It is wonderful to know that our team was helpful during your visit and are glad that we were able to show you how we do business here. We look forward to working with you again in the future. Regards, Bill Sheffield Service Manager bills@claudenolan.com 904 677 8902
Excellent dealership
Excellent experience again. This is my third vehicle with Claude Nolan. Steve Terbrueggen has always been fantastic. He is extremely professional and makes the process very easy and pleasant for the buyer. He is the reason why we've returned to the dealership each time. Pete has also been great both times we have worked with him.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Gerardo, we appreciate the time it took for you to give us a great feedback. We greatly appreciate the opportunity to work with you and earn your business. I will be sure to share your feedback with Steve and Pete. If there is anything else that we can do to help you with regards to your vehicle, please feel free to let us know. Regards, Josh Lauderman New Cars Sales Manager josh@claudenolan.com
Great Service
Amy Hamburger is a wonderful service rep.. She understood our plight and took control to finish our car before we had to go on vacation.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We appreciate your feedback, Robert. Thank you so much for giving us an opportunity to work with you. Amy is an asset to Claude Nolan Cadillac and we are glad that she was able to attend to your needs. We look forward to helping you with your future automotive needs. Regards, Bill Sheffield Service Manager bills@claudenolan.com 904 677 8902
Great service and clean.
I am always made to feel like I am the only customer they have. Everyone is friendly and professional from the sales staff, customer service to the cashiers.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase