Reviews
Serviced my 2021 Ford escape came to my house picked it
Serviced my 2021 Ford escape came to my house picked it up and brought it back to me awesome service special thanks to Lauren.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your seamless service experience with Lauren and the Priority Ford Norfolk team! We are here to help with any future needs.
If you are from NC, do not purchase a vehicle at Priority
If you are from NC, do not purchase a vehicle at Priority Ford Norfolk. I purchased a new Ford from them December 9th. I still do not have my Title. My insurance has not been registered to the NC Department DMV Liability Insurance. I do not have my tags transferred. Now I am receiving letters from NC DMV Liability Insurance about my trade in vehicle not having insurance. This whole sales process has been very bad. They have 28 days to do this, and we are past that. This rating system asked me to rate employees. The people I met are not listed.
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
Hi Christopher, We strive to provide a professional and seamless sales experience for each and every customer that walks through our doors. Therefore, I'm sorry to hear about the issues you're facing with your vehicle's title and registration. When you have the time, please reach out to me personally at (757) 419-2500, so we can address these concerns directly and find a resolution as soon as possible. Thank you, Henry Jenkins Sales Manager
recall on my ford escape needed entire driver side door
recall on my ford escape needed entire driver side door replaced. 1st trip to dealership was at the end of June! I was told my door had been ordered. I was told my door had arrived, now of which was true. The i was told the door was on backorder. I began to just communicate with the service manager because i had so many issues, he told me he would be my point of contact. He called me in September to tell me my door should come in mid October! I have left 2 voicemails that are not being returned. My door will not stay opened on its own which causes a safety issue and it sounds like it will fall off. I am beyond disappointed now I am just angry. This is unacceptable.
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Lisa, I'm truly sorry to learn of your experience, and I appreciate you bringing this matter to my attention. This level of service is not reflective of our standards, and we take this feedback very seriously. When possible, please reach out directly so we can ensure this matter is addressed promptly. Thank you, Fred Phillips - Service Manager - 757.840.4951
Mr. Drew was very attentive and thoughtful during my wait
Mr. Drew was very attentive and thoughtful during my wait for service. I understand service and fully appreciate his position when it comes to communication between technician and customer
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your experience with us! We're glad to hear that Drew provided attentive and thoughtful service during your visit. We appreciate you taking the time to highlight our team's customer care, and we look forward to serving you again in the future!
Great service,,price, timing was very good.
Great service,,price, timing was very good. Highly recommend Priority Ford Norfolk is the place to be.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your experience! We're delighted to hear that our service, pricing, and timing met expectations. We appreciate your kind recommendation, and we hope to have the opportunity to serve you again in the future!
There was a mixup with my appointment but Jonathan was
There was a mixup with my appointment but Jonathan was able to still get the car fixed earlier than expected. The delivery service was very helpful as well. Thank you!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your experience! We're glad to hear Jonathan and our service team were able to resolve the mixup and get your car fixed ahead of schedule. We appreciate you taking the time to share your feedback, and we hope to have the opportunity to serve you again in the future at Priority Ford Norfolk!
Service department like everyone else struggles as demand
Service department like everyone else struggles as demand for more mechanics is high. However they do a good job getting your vehicle in for maintenance and/or repairs.
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you for recognizing the efforts of our service team! We appreciate your understanding and patience throughout your time with us, as well as your positive feedback. We look forward to an opportunity to serve you again in the future at Priority Ford Norfolk!
Great team at priority Ford!
Great team at priority Ford! I love my new Ford and the staff, salesman and administrative folks were great. I also had great service after I bought my car for paint coating and under coating, coming in later for the service. Keep up the good work!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Gray, thank you for sharing your review! We're delighted to hear that you had a fantastic experience with our team, and it's wonderful to know you're enjoying your new Ford and the additional services. We appreciate your support, and we look forward to continuing to serve you in the future!
Katie was excellent and very quick at responding.
Katie was excellent and very quick at responding. Appreciate that she was the one dealing with my car.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your experience! We're delighted to hear that Katie provided you with excellent and prompt service throughout your time with us, and we appreciate your support! We look forward to an opportunity to serve you again in the future!
I appreciated the mechanic sending me a video showing all
I appreciated the mechanic sending me a video showing all the issues with the vehicle. Also, I appreciated Kevin's warmth and professionalism.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your review! It's great to hear that you appreciated the video update and Kevin's professionalism at Priority Ford Norfolk. We're always here to ensure a transparent and warm experience for our customers. We appreciate your support and look forward to an opportunity to serve you again in the future!