AutoNation Volkswagen Carlsbad

On 08/29, I had my vehicle towed to the dealership after making an appointment and being assured repairs could be completed same-day. No status update was provided that day. On 09/02, I called for an update and was told a manager would return my call. At 3:52 PM, I received a text stating someone would call in 10 minutes after reviewing my file. The call came an hour later, and the information provided was clearly inaccurate—my file had not been reviewed. On 09/03–09/04, I contacted my service advisor, who had been out of office. When I questioned a proposed $3,700 charge, I was told pricing details were proprietary and against policy to disclose. I was then told I should be “grateful” for the discount and that he could be charging more. My repeated requests for the service manager’s name and contact info were met with evasive, dismissive, and mocking responses. When the service manager, Mark, finally called (without prior disclosure of his name or contact), he claimed to have read all messages and accused me of being “aggressive.” When asked for a specific example, he rephrased it to “direct.” I confirmed that I had been direct due to the delays and lack of transparency. Mark then stated parts might not be available and abruptly hung up, saying he’d call back in 20 minutes. Upon calling back, he said he wanted “transparency,” then questioned the vehicle’s registration, which is under my girlfriend’s name. He asked about “Escondido Auto Recon,” claiming my phone number was linked to the business. I stated clearly that I had no connection. He asked if I was sure. I confirmed I was. He then said the quoted price was firm and that without the registered owner’s signature, they could not proceed. This was the first time that issue was raised—seven days after intake, despite prior assurances of same-day service.

Lisa Quintal was our sales person?.she was very personable, kind, knowledgeable made our experience amazing in buying our Atlas VW R series?.would totally recommend Lisa to anyone! Thank you Dana and Jim

most dishonest people I have ever met… Totally wasted my time. After looking at my car that I wanted to sell, we agreed to on a price but I had to send for a copy of the title. When I came back the next week with the title they dropped the price by $2000. Totally dishonest sales people… Stay clear of this dealership.

Alex G. was a great sales rep and really made this purchase easy. Sadly, there was only 1 finance rep on site to process lease paperwork for most of the time we were at the dealership, which made the length of the whole process very slow. In the end, we are very happy with the lease and love the new ID.4 pro.

For such a 'high class' dealership, I got a great deal on an ID.4. Can't say the salesperson was very experienced but hey, ya can't have it all.

The service was great, needed damaged tire replacement. Replacement was covered by tire replacement policy they took care of everything

Utterly Disappointed and Disrespected - AVOID! I am writing to express my extreme disappointment and frustration with my recent experience at AutoNation Volkswagen Carlsbad. My intention was to purchase a vehicle, and after investing significant time and effort, including taking time off work, we were ready to buy. However, thanks to the appalling service (or lack thereof) from your salesman, Sidney Robinson, our plans were completely derailed. To learn that the vehicle we were prepared to purchase had already been sold to someone else is simply unacceptable. The lack of communication and the blatant disregard for our time and commitment is shocking. This isn't just a minor inconvenience; it's a demonstration of profound disrespect for potential customers. Sidney Robinson's handling of this situation was unprofessional and has left us with a completely negative impression of AutoNation Volkswagen Carlsbad. Frankly, if this is the standard of customer service your dealership provides, I would strongly advise anyone considering purchasing a vehicle here to think twice and look elsewhere. My experience was a complete waste of time and incredibly frustrating. I hope that management, including General Manager Val Nazarevych, takes this feedback seriously and addresses the unacceptable practices occurring at this location. You have lost a customer who was ready to buy!!!!

I had a very good experience during the purchase of my vehicle. I am happy with my purchase.

This is our third time here and it was underwhelming experience again. When I arrived to drop off our car there were two cars in front of me, one being helped and the other waiting. No one acknowledged my presence for about 10min, I waited and wasn't too worried. Then I went in side and was told someone would be out soon. 15min went by with nothing, then went in again and was rudely told to be patient. A bit of a bummer experience when I had an appointment and planned it early to work with my schedule.

Good work done by William Corasco. They have made me a lifetime customer- I will bring my car back in the future