Reviews
never got back to me when i offer them a price just said
never got back to me when i offer them a price just said nothing to me
never got back to me when i offer them a price just said
never got back to me when i offer them a price just said nothing to me
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Hi John, we regret your experience with us here, but are glad you brought this to our attention. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (760) 818-7915 to discuss what we can do to help.
Car ignition would not work.
Car ignition would not work. Couldn't remove key. After ordering part, waiting for part to arrive, installing part, everything is now operational, except the light went on. It still is operational. The car still needs spark plugs and an air filter. Maybe Dad can do that or might need another appointment.
Car ignition would not work.
Car ignition would not work. Couldn't remove key. After ordering part, waiting for part to arrive, installing part, everything is now operational, except the light went on. It still is operational. The car still needs spark plugs and an air filter. Maybe Dad can do that or might need another appointment.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
This dealership offers great service as well as knowledge
This dealership offers great service as well as knowledge on the vehicles being presented to the customer.
This dealership offers great service as well as knowledge
This dealership offers great service as well as knowledge on the vehicles being presented to the customer.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, we are very happy to have provided you with such a positive experience! If you ever need help, just give us a call. Happy motoring!
I have just completed the second year servicing on my
I have just completed the second year servicing on my Hyundai Tucson hybrid at Autonation and it was excellent. I had a 9am "Express" appointment and it was fast--done by 10:15 and that included the complimentary car wash and fixing a simple recall. Home by 1030--Far superior to last year's servicing. My service advisor Christian Alaniz was outstanding--great communication and he even suggested the car wash and moved another car so I could "extract" my parked car when I left.
I have just completed the second year servicing on my
I have just completed the second year servicing on my Hyundai Tucson hybrid at Autonation and it was excellent. I had a 9am "Express" appointment and it was fast--done by 10:15 and that included the complimentary car wash and fixing a simple recall. Home by 1030--Far superior to last year's servicing. My service advisor Christian Alaniz was outstanding--great communication and he even suggested the car wash and moved another car so I could "extract" my parked car when I left.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We consistently strive to deliver personable and exceptional customer service. Thank you for the review!
The GM watched in the parking lot, as I took delivery of
The GM watched in the parking lot, as I took delivery of a dead battery and unwashed used 2024 Honda Accord. He was butt hurt because he couldn’t write up an option contract as I had my own financing.
The GM watched in the parking lot, as I took delivery of
The GM watched in the parking lot, as I took delivery of a dead battery and unwashed used 2024 Honda Accord. He was butt hurt because he couldn’t write up an option contract as I had my own financing.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Hi, thank you for reaching out and sharing this feedback with us. So that we can assist you further with these concerns, please provide your phone number, full name, and a copy of this review to Customer.Relations@AutoNation.com
Sent
Sent
I owned Lexus and Acuras for last 15 years dealer needs
I owned Lexus and Acuras for last 15 years dealer needs to visit those dealerships to get customer service. Arrived 1st in line at 7:30 AM for 15,000 mile oil change, left at 11:00. Quoted 1 1/2 to 2 hours, no updates throughout . In my opinion Dealer has a problem way tooo many cars not enough employees or space for cars or customers. Car has been great so far dealer is a major disappointment.
I owned Lexus and Acuras for last 15 years dealer needs
I owned Lexus and Acuras for last 15 years dealer needs to visit those dealerships to get customer service. Arrived 1st in line at 7:30 AM for 15,000 mile oil change, left at 11:00. Quoted 1 1/2 to 2 hours, no updates throughout . In my opinion Dealer has a problem way tooo many cars not enough employees or space for cars or customers. Car has been great so far dealer is a major disappointment.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Hello, thank you for taking the time to leave us feedback. We strive to maintain excellent business relations at our dealership. Please call our General Manager at (760) 818-7915 to discuss ways we can work towards resolving this issue to your satisfaction. We look forward to hearing from you soon.
They were amazing and made the process super easy.
They were amazing and made the process super easy. They answered all questions we had.
They were amazing and made the process super easy.
They were amazing and made the process super easy. They answered all questions we had.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, thank you for your positive review. We're happy to have been of service to you. We always strive to provide personable and excellent customer service. Thank you again for the review!
I started going to hyundai autonation carlsbad because
I started going to hyundai autonation carlsbad because hyundai escondido is the worst possible service I have ever encountered. Although its very small, their customer service is considered to be exceptional. I had an opportunity to work with Madisen and she did an amazing job providing the best possible customer service. We had some hiccups along the way. I came in for an oil change and found out that my hyundai santa cruz needs an oil pan reseal. It will take longer than expected. Hyundai will provide lyft or uber within 10 or 15 miles. My address is more than that. They have provided me with a rental car without me asking. I also, left my house keys and she waited for me. Madisen, you are one of a kind. As I said before, I cannot thank you enough. You have provided the best possible service I can imagine.
I started going to hyundai autonation carlsbad because
I started going to hyundai autonation carlsbad because hyundai escondido is the worst possible service I have ever encountered. Although its very small, their customer service is considered to be exceptional. I had an opportunity to work with Madisen and she did an amazing job providing the best possible customer service. We had some hiccups along the way. I came in for an oil change and found out that my hyundai santa cruz needs an oil pan reseal. It will take longer than expected. Hyundai will provide lyft or uber within 10 or 15 miles. My address is more than that. They have provided me with a rental car without me asking. I also, left my house keys and she waited for me. Madisen, you are one of a kind. As I said before, I cannot thank you enough. You have provided the best possible service I can imagine.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Jeimeecarino, thank you for your positive review. We're happy to have been of service to you. We always strive to provide personable and excellent customer service. Thank you again for the review!
The team at Carlsbad really helped our family finance our
The team at Carlsbad really helped our family finance our first car with tact and care!
The team at Carlsbad really helped our family finance our
The team at Carlsbad really helped our family finance our first car with tact and care!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, thank you for your kind words and this wonderful review! Please let us know if there is anything else we can do for you; we are more than happy to help!
Marcel, our sales person was Excellent and had a great
Marcel, our sales person was Excellent and had a great experience reviewing and selecting the right car. I highly recommend Marcel for my future purchases
Marcel, our sales person was Excellent and had a great
Marcel, our sales person was Excellent and had a great experience reviewing and selecting the right car. I highly recommend Marcel for my future purchases
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did not make a purchase
Hi Vidhyadhar, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!