AutoNation Hyundai Carlsbad

salesperson was knowledgable and helpful. The process of buying a new car was fairly seamless -- only slightly negative thing is that there was a little more waiting for management signatures than I would have liked.

Terrible department. They bullied and pressured me into a car I do not want. Five months later, I came in to have my battery looked at. The service department was extremely rude and lacked communication. After this car purchase, I will never purchase a Hyundai simply due to the terrible customer service I received from Autonation Hyundai Carlsbad. Do not give them your business they are rude and will snatch your money.

I purchased a new car two weeks ago. Noah Howell was the salesman that helped me and I want to let everyone know that he is a very honest and I felt trustworthy person. He helped me choose a car for my needs. He spent quite a while with me and I never felt like he was rushing me, or had something else to do. Every question I have asked he has given me good follow up on. I found the whole sales team from Noah, the sales manager, the contract department and the other sales team members were friendly and helpful. I would definitely recommend AutoNation/Hyundai of Carlsbad to anyone who is looking to buy a car.

Expect false advertising and to be ghosted the second you finish signing the paperwork. Leased an Ioniq5 at the beginning of August, was told by no less than 4 employees, unprompted, that I would be getting $400 in charging credits as a part of my lease. I didn't bring this up, I was not aware of this promotion, this was used by them as a sales tactic. When I tried to follow their directions on how to get those credits the website says it's not available. I reached out to my salesperson multiple times about it, he says "he'll look into it" but then never gets back to me, and always had some weird excuse as to why he didn't even look into it. This has been going on for over a month and now I'm fed up. This is on top of the fact that on my first visit before leasing one of their impatient service techs almost hit my car with another customer's car, because he couldn't wait 4 seconds for me to park. Absolutely insane, there is no way I'm letting anyone in that service department near my car. I'm researching other Hyundai dealers to use for service. This one cannot be trusted, not with sales, not with service.

got the car I wanted at a good price good selection of cars, good test drive

Awful management after the sale expect zero help after you walk out the door. The sales representative Isra was wonderful but the after sale of the vehicle was terrible and It ruined my car buying experience. Five minutes after I drove off several issues were noticed one being the radio not working and the second the side view and rear camera were blurry causing me to have trouble changing lanes safely. When I was inspecting the car I was told that the back up camera was just dirty from the dust in the sales dirt lot. I was told that I could bring it back the next morning. Upon returning the car the service center said the radio and cameras would need replacing in order to work and gave me a quote of over 7,000. The sales manager said I could go back to old times and use the rear mirror after I said I was concerned about safety. I listen to am radio daily and expressed that the radio did not have any reception on AM and just loud static. I was told I could listen to half the radio and the car as as is I signed a contract. At that point I had already gotten insurance and returned my rental car so I just left. It?s too bad the dealer management just wanted to push the car out the door. I was told since I bought a service contract in 30 days I could try that. Even though the car was only 14,000 I would have liked an item fixed since I was told it was. It a problem and to drive back. I will also give this review on Yelp and Google

Awful experience do not expect any help after you walk out the door… The sales representative Isra was wonderful but the after sale of the vehicle was terrible and It ruined my car buying experience. Five minutes after I drove off several issues were noticed one being the radio not working and the second the side view and rear camera were blurry causing me to have trouble changing lanes safely. When I was inspecting the car I was told that the back up camera was just dirty from the dust in the sales dirt lot. I was told that I could bring it back the next morning. Upon returning the car the service center said the radio and cameras would need replacing in order to work and gave me a quote of over 7,000. The sales manager said I could go back to old times and use the rear mirror after I said I was concerned about safety. I listen to am radio daily and expressed that the radio did not have any reception on AM and just loud static. I was told I could listen to half the radio and the car as as is I signed a contract. At that point I had already gotten insurance and returned my rental car so I just left. It’s too bad the dealer management just wanted to push the car out the door. I was told since I bought a service contract in 30 days I could try that.

You could blame it on COVID, the new generation or just lack of care but this is the ONLY dealership in the state of California that has met my needs, expectations and checked all the boxes as far as service is concerned. My plan is to continue working with Auto Nation Hyundai because of the excellent job that Pablo as well as Yahere and other staff members provided. Did morals and values come into play along with empathy and attentive behavior? Did I feel safe and well cared for where my vehicle is concerned? Does this matter in the grand scheme of things? The answer is yes. It really isn?t that hard to make everyone happy?just say YES. Thank you for your hard work- I am SO very grateful! Amen

“I recently purchased the Ioniq 9 from AutoNation and had an excellent experience. The team was professional, transparent, and really worked with me to make sure I got the best deal possible. They made the process smooth and stress-free, and I truly appreciate their customer service. I’m very happy with my new Ioniq 9 and would highly recommend AutoNation a to anyone looking for a new vehicle! Go see Reef!

Very disappointed with the service department. The 12 volt battery on my 2024 Hybrid Tucson keeps going dead. Tried to talk with someone in the service department and never could get a representative. I left messages and never received a returned call. Now Im being told that the I need to live with the battery and press the battery reset button when it happens again. With all this wonderful technology why are auto makers building vehicles that the battery goes dead in a couple weeks if the car isn't driven.