Toyota of Stroudsburg

There was no conspiracy theory and there was no bait and switch game. You saw the car listed on Cars.com which is not owned or controlled by us. They are a completely different, third party company just like Autotrader or Kelley Blue Book. It was THEIR system that simply didn't decode the vin properly, and when they found out, they manually corrected the trim level on their listing. Furthermore, here is the email we sent to our rep at Cars.com making them aware of THEIR issue. I would ask that you gather all the facts in the future before jumping to conclusions that are inaccurate and slanderous. Good Morning, We have a few vehicles that are not displaying with the correct trim level on Cars.com, contrary to what is entered in our vAuto stock record for the vehicle. First is this Corolla Cross, listed on Cars.com as an XLE when it is actually an L AWD https://www.cars.com/vehicledetail/eb2ad08b-b7f6-4acc-a7d6-a37b833af57f/

We appreciate your positive review about your recent experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Thank you for taking the time to let us know how we did. We hope you have a great day!

We appreciate your positive review about your recent experience with us! Have a great day!!

Thank you for your kind review; we are happy to pass along your comments to the team here at Halterman’s Toyota!

Hi Ben, thank you for your kind review; we are happy to pass along your comments to the team here at Halterman’s Toyota!

Let's state the facts as to what actually happened. The money you were charged was to diagnose and repair the concern you brought the vehicle in for which was a failure to start and warning lights flashing. This ended up being an electrical issue due to a short in a wiring harness. The price to trace, diagnose and repair this issue was more than reasonable and less than most any other dealer would have charged. Your car was parked behind a barbed wire and gated fence. Unfortunately, someone still broke into your vehicle and stole the catalytic converter and ripped open a cardboard box you had in the vehicle (although they did not steal what you had in the box). Like almost every other dealer in the country, we have posted notices for customers to not leave personal items in their vehicles since we will not be responsible for theft or damage to the vehicle itself or the contents inside caused by a 3rd party. Despite all of this, when your catalytic converter was stolen we paid the full cost to replace it for you even though we didn't have to. So, as a dealership, we paid over $3,000 to fix the vehicle for you and the response we got from you is a negative review. You also seem to think that the money you paid was for the recall (which was actually free) when in fact the money you paid was for the electrical issue which in no way was related to the recall. These were two completely separate issues with your vehicle.

So endlessly rude, implying I'm misconstruing or not using "the facts", but you know them better, and even though you should. I seem to know them better than you do, because here are some "additional" facts, you didn't change a wire, or an entire wire harness. I know this, because I asked, and your manager radioed the tech right in front of me. So in fact, the "repair" my car needed was merely the recall work. Your dealership changed nothing other than what was required for both standing recalls, and that's what got my car running again. Fact! not a single thing more. Hence exactly why my opening statement/entire statement is still correct.

Thanks for your praise and kind comments about our team. We look forward to your next visit! Take care!

I apologize for any inconvenience that you may have experienced when trying to reach us, as we are experiencing some staffing shortages. I understand how frustrating that can be, especially with a new vehicle. After speaking with you and hearing your concern, we did place a rush on the diagnosis and repair so that we were able to get your vehicle back up and running as soon as possible. I am relieved that we were able to complete the repair in a short time frame and get you back on the road. Again, my apologies and thank you for your understanding.

Hi Dan, thank you for your kind review; we are happy to pass along your comments to the team here at Halterman’s Toyota! We hope to see you soon!