Arlington Auto Group

I was in the market for a new car when I had found a Volkswagen GTI they had on their website. I was put with Georgio, who was very kind and helpful through the entire process, and kept me updated daily on the services they had to do to the vehicle before it was ready. Everyone was friendly and had great energy, I would very much recommend purchasing a vehicle from AAG!

I am a disabled veteran, currently recovering from my 12th spinal surgery in as many years. Also, this summer my spouse of 25 years decided to leave the marriage, so I am navigating taking care of the home property and our two children (one in college) on my own. My full-time job requires me to commute a fair distance, and using my only vehicle (plow truck) I am spending greater than $1000/month in fuel. This drove the need to purchase a car. Without time or resources to travel outside the rust belt, it was necessary to purchase remotely. I explained my circumstances and needs to this dealership and was reassured again that they understood the complexity and challenges I was facing. They represented themselves as caring and concerned and determined to provide a vehicle in good working order with no deficiencies, and have it transported to me as part of the transaction. This turned out to be the most disappointing and incredibly awful car deal I could have dreamed of. The vehicle that was represented to be perfect, with nearly no flaws and needing nothing, as it had just gone through a Virginia safety inspection as well as their own shop, showed up in Vermont needing over $3500 worth of work to make it even road worthy. Even though the CARFAX was “clean”, the car has been wrecked and gallons of body filler used to effect a substandard repair. There are multiple blemishes on the body that were not disclosed but were concealed in all the photos. Mechanically, from the engine having been replaced with a salvage yard unit, to the exhaust manifold broken off spewing carbon monoxide directly into the cabin, to the driver’s seat not being able to be adjusted, to the headliner falling down, to loose control arms, broken headlight mounts, missing parts, inoperable heating controls, random radio noises, destroyed brakes, broken motor mounts, to TPMS sensors and more…the car wasn’t even drivable in it’s delivered state. This has been the single most awful car experience I’ve ever had, in a time where I needed it to be seamless and easy, straightforward and honest, it has caused me so much additional stress and strain over and above the immensity of what has been happening personally over the summer for me already; both in mental anguish and financially. The dealership staff refuses to return calls, answer the phone, return emails or text messages; all of which I have left multiple of each media. I was forced to lodge complaint with the attorney general’s office in Virginia, and am pending results from that effort. I would not recommend this dealership to my worst enemy and would never consider doing business with them or anyone they are affiliated with again. They are liars, thieves, and destructive to the industry. BEWARE!!

This dealership is awesome! The staff is super knowledgeable and friendly. Georgio helped me find the perfect truck I wanted. He went above and beyond to help a fellow Vet out! If

From the moment I walked in, the sales team was incredibly professional, attentive, and knowledgeable. They listened carefully to my needs, answered all of my questions, and made the car buying process smooth and enjoyable. I never felt pressured, which is often a concern when purchasing a vehicle. Instead, they provided me with all the information I needed to make an informed decision, and I truly appreciated their honesty and transparency.

In June, I bought a car from AAG based on the ad photos (no dash lights), description from Noah ("Good tires. Very clean."), very recent VA safety inspection, and a squeaky clean one-owner Carfax. When the car rolled off the delivery trailer, I couldn't believe my eyes. Two cracked tires with exposed belts, 4 dash warning lights on, a chunk out of the dash, and an extremely loud rattle in the steering column with a wobbly steering wheel. J.P. (general manager) said he'd pay directly for the repairs, which I ran all over town for TWO MONTHS getting done. J.P. stopped returning my texts/emails/calls and I did not get reimbursed. This is a nightmare car dealer.

Sam and the staff did an amazing service in assisting me and my fiancé on our first purchase. He was very helpful in showing us which car to choose and at the end of the day we went home with a brand new car.

Had the pleasure of closing on my truck today with Sam. Fantastic experience, their car buying process is impeccable.When Sam arrived to do the final purchase, he was outstanding!! Great company to do business with.

JP and Noah were very understanding with my situation and gave me some time frame to make a full downpayment payment towards the vehicle

Sam was AWESOME! He was so helpful and knowledgeable about the selling/buying process and made everything go smoothly. Very nice guy . From the appraisal to the offer to the sale, Sam was very transparent about everything and just genuinely wanted to help me. Thanks!!

Great experience with Sam and Noah helping me and my daughter purchase a vehicle. I’m very lucky to have been recommended to come here by my friend. Definitely will be coming back !