Reviews
I have been a customer for many years, and I’ve always...
I have been a customer for many years, and I’ve always been very pleased with their sales department as well as their great service.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you, Meg, for taking the time to leave us this five-star review. Our goal is to make sure everyone who walks through the door leaves happy. Thank you again for choosing Mercedes-Benz of Coral Gables over the years. We truly appreciate your business, Meg! Richard Santalla, Service Director 786-413-1423 or Richard.santalla@mbcoralgables.com
If I could give a 10 star review, I would! Peter is...
If I could give a 10 star review, I would! Peter is amazing! World class customer service! The most enjoyable buying experience! Best Mercedes Dealership in South Florida!!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much, David, for taking the time to share your feedback with us. We are delighted to learn about your positive experience with Peter and congratulations on your new car! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help! Hector Brito, Sales Manager 786-413-1309 or Hector.brito@mbcoralgables.com
Great place, great service advisor and great team. They...
Great place, great service advisor and great team. They take the hassles away and always find a way to accommodate my needs and schedule. 2 thumbs up.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for choosing Mercedes-Benz of Coral Gables, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Richard Santalla, Service Director 786-413-1423 or Richard.santalla@mbcoralgables.com
Wonderful working with Jose Artiles. Excellent service....
Wonderful working with Jose Artiles. Excellent service. I appreciate his always taking time with me. Easy to get to and even a flat tire gets attention However I think that Mercedes should go back to spares. Wasteful
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks for sharing your thoughts about your experience with Jose here at Mercedes-Benz of Coral Gables. We appreciate your business and hope to see you again soon! Richard Santalla, Service Director 786-413-1423 or Richard.santalla@mbcoralgables.com
Flo was easy to work with, helpful, honest and...
Flo was easy to work with, helpful, honest and professional. He definitely made the experience seamless and went above and beyond. I would recommend Flo 100%
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Here at Mercedes-Benz of Coral Gables, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave with the car they desire! We are glad to hear you enjoyed working with Flo, and it was a pleasure having you at the dealership. We appreciate your review! Hector Brito, Sales Manager 786-413-1309 or Hector.brito@mbcoralgables.com
Everything always runs smoothly when Artiles takes care...
Everything always runs smoothly when Artiles takes care of me. Very professional in every way. I would highly recommend him for your service needs. He is the best
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Ricky, Thank you for your very kind review. Jose and our team strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Mercedes-Benz of Coral Gables. Richard Santalla, Service Director 786-413-1423 or Richard.santalla@mbcoralgables.com
I have owned a Mercedes since 1990. I have worked with...
I have owned a Mercedes since 1990. I have worked with dealerships in five states. My experience at Mercedes-Benz of Coral Gables was by far the best ever. Everyone was nice, knowledgeable, punctual, and courteous.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Richard Santalla, Service Director 786-413-1423 or Richard.santalla@mbcoralgables.com
I was impressed to the attention that Ms. Lucy Arzate...
I was impressed to the attention that Ms. Lucy Arzate gave me, during the time my car was in the shop. She kept me informed on the status of the repair, on a daily basis. I praise her, very highly, for her work standards. She makes Bill Ussery look very good, with the clients.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your business and this review! We're happy to hear that Lucy and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Richard Santalla, Service Director 786-413-1423 or Richard.santalla@mbcoralgables.com
I'm very upset with the agent that received my car for a...
I'm very upset with the agent that received my car for a change of parts who told me the price was $300 after I asked several times he confirmed this proce, to later come to pick up my car and got forced to pay an extra $70 out of nowhere with the excuse first that those were taxes fees which it's absurd and then he said oh that is just "Misc charges" for the trash like common man I'm not stupid. It is very dishonest and unfair if you give costumers a price to then after you left your car you charge them an additional 25% on top of the price you told them.....
- Customer service 1.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out. Richard Santalla, Service Director 786-413-1423 or Richard.santalla@mbcoralgables.com
Excellent service department
Always a pleasure to have my vehicle serviced here.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you, Jason, for the kind words for our service department! We look forward to sharing your compliments with them and don't hesitate to let us know if we can be of further assistance. Richard Santalla, Service Director 786-413-1423 or Richard.santalla@mbcoralgables.com