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Mercedes-Benz of Coral Gables

(5,824 reviews)
2022 state dealer award
View 15 awards
2022 state dealer award 2017 state dealer award 2016 state dealer award 2015 state dealer award
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award
New (786) 245-0464 (786) 245-0464
Used (786) 245-5931 (786) 245-5931
Service (786) 245-6680 (786) 245-6680

Reviews

(5,824 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Mercedes-Benz of Coral Gables from DealerRater.

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Excellent Service.

Every time I've taken my car for maintenance or some other problem, the service has always been exclusive, cordial, with a high degree of professionalism by all staff involved in the process. Especially Mr, Jesus Rivero my service adviser.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Excelente

En Mercedes Benz de Coral Gables me ofrecieron todas las opciones posibles para adquisición de mi vehículo en un ambiente de honestidad, profesionalismo y amistad que me permitieron tomar la decisión más acertada. Con sinceridad debo reconocer la extraordinaria atención y orientación que me suministraron el Sr Leandro Guidi y el Sr Ralph Pérez . Agradecido siempre

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

flat tire

very friendly and efficient personnel. Fast service, they accomodated me in the time frame that I had to work with. From the employee that greeted me in the entrance to the person that took care of servicing my car were excellent.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Excellent Service

My ABS warning light came on while driving home from work. I immediately made an appointment for service and recieved professional service from Tony Fuentes. In addition, he provides me with information regarding maintaining my vehicle in superior shape. I also received great service when I needed a loaner vehicle. The staff was very friendly. Thanks again Tony; Mercedes Benz of Coral Gables staff for taking excellent care of your customers.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Great

The sales person Jorge Quevedo and The financial adviser Angel Rabassa give me excellent service congratulations they are great persons and wonderful professional staff .thanks

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Excellent

Mr Tony Fuentes is a fountain of knowledge in both technical support and all the warranties and policies we deal with, he is honest and to the point and transparent in all his dealings with his costumes. Thank you.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Exceptional Service

The staff at Mercedes-Brnz of Coral Gables are exceptionally outstanding with customer service and knowledge of the different model cars. I was greeted promptly and was handled with care. Every detail of purchasing my car was explained very well.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Great Service

Jorge the service tech was great. I pulled in without an appointment to have my left back light checked since I was getting a message on my dash. He changed the bulb on the left and the right light on the spot. He also checked my tires. He went beyond the initial issue and was courteous and professional.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Tire Replacement

Service with Joe Figerola is always good. Unfortunately returning the car is not exceptional. 1. Settings were not left to personal settings. 2. Although they wash the car, they use dirty cloth to dry it and car is returned with dirt spots. 3. Inside smell is terrible. Second time it happens.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

EFFICIENT

The vehicle was serviced and completed within the promised timeframe. Ignacio is highly competent and has a wealth of knowledge about all of the Mercedes vehicles and is a pleasure to work with.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.