Reviews
New purchase 2020 Hyundai Santa Fe
What a GREAT car! We Love our new Santa Fe. When we took it for a test drive it "felt right" before we even left the parking lot. It's a smooth and quiet ride and has more extras then we could ever imagine. Junior is a friendly and upbeat salesman. He made us feel comfortable and was not at all pushy about getting a sale. Caryn went over everything regarding the financing of the vehicle. She was very thorough, friendly, and explained things so that it was easy to understand. Elhart, you should be very proud that you have two individuals like this working for you. We will definitely be back!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for taking the time to write such a great review! Our entire team strives to create a positive experience for every customer, and Junior and Caryn will be thrilled to hear that they've been successful at this. I'll be certain to share your compliments to them as well. Congrats on your new Santa Fe! We appreciate your business, and let us know if there's anything else we can do for you! Best Regards, Jan Houting, CEO of Customer Relations, jan@elhart.com
Easy, fast, & painless...
Jen & Reneisha DOWN TO EARTH and absolutely superb customer service skills. They made the entire process easy, fast, & painless... You ladies are both wonderful! Thank you so much for everything!!!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you so much for this excellent review! We truly value our customers, and we strive for quality customer service in all that we do. We are happy that you were able to experience this throughout your visit at our dealership. We appreciate your kind words about Jen & Reneisha, I will be sure to share your thoughts with them. We thank you again for visiting our dealership and for this great review, and we hope you enjoy your new purchase! Best Regards, Jan Houting, CEO of Customer Relations, jan@elhart.com
Amazing
Junior at Elhart Hyundai was phenomenal. He is a great person and great to work with. With having unsuccessful looking at other car dealerships, going to Elhart was a good choice. Junior is extremely friendly and helpful when looking at my new car. Would highly recommend Junior and Elhart to anyone who is looking for a new car. Caryn was very helpful with all of the paperwork and making sure that we understood everything.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you so much for this excellent review! We truly value our customers, and we strive for quality customer service in all that we do. We are happy that you were able to experience this throughout your visit at our dealership. We appreciate your kind words about Junior and Caryn, They are valuable members of our team. We will be sure to share your thoughts with them. We thank you again for visiting our dealership and for this great review, and we hope you enjoy your new purchase! Best Regards, Jan Houting, CEO of Customer Relations, jan@elhart.com
Friendly, professional service!
I purchased a new Hyundai Santa Fe from Elhart and had such a good sales experience! Junior was my sales rep., and he provided friendly, professional service. He was very quick to respond to any questions that I had, he certainly made me feel like my buying experience was important to him! We also spent some time with Caryn, who helped us through the financial process. She was very knowledgeable and made that part of the process quick and seamless. Thank you Elhart!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
What a wonderful review! Kelli, the pleasure was truly ours! I'm glad you were treated professionally, friendly and had a good sales experience with Junior. Thank you so much for recognizing him. Also, thank you for recognizing Caryn. They both are valuable members of our team. We appreciate the time you took to fill out the survey and look forward to working with you again in the future. If there is anything else that you may need, please make sure that you let us know! Best Regards, Jan Houting, CEO of Customer Relations, jan@elhart.com
Horrendous service and staff
The people that actually do the work are good and fine but the people at the counter you interact with are horrible. Not professional, don’t have respect for your time and aren’t knowledgeable, particularly Rod. Would recommend getting work done elsewhere, even when it has to be a dealership go to a different dealer. Price is good for a dealer but not worth it.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Hi mad12. Our top priority continues to be providing our customers with the best customer service possible and I’m very sorry to hear you had a 2.5-star experience at our dealership. Within our Hyundai Dealer portal, Rod’s KPI (Key Performance Indicator) is 4.76 while the Hyundai National Average is 4.70 making Rod one of the top Service Advisors in the nation. We hope in the future you give us another chance, Rod is truly a great guy. Best Regards, Jan Houting, CEO Customer Relations, jan@elhart.com
Very good good service from appointment to work completed
Good prompt and friendly service all work appears to have been repaired as requested and as outlined prior to service no problems so far with items repaired less than one week from service
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
What a wonderful review! We are so happy to hear that your car is running better. We value our customers and strive to make sure that you all leave completely satisfied! We look forward to seeing you again next time at your next service appointment! Until then, if there is anything that we can do for you let us know. See you soon. Best Regards, Jan Houting, CEO of Customer Relations, jan@elhart.com
Quality and value of the work was good.
Communication of when work would be done could be better and it would have saved me an extra trip into town. Overall the process was good.
- Customer service 4.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking the time to share your feedback, Bill. Our top priority continues to be providing our customers with the best customer service possible. I appreciate your honesty and will be sure to share it with our team. Best Regards, Jan Houting, CEO of Customer Relations, jan@elhart.com
They were nice, but not sincere or authentic.
Nice people on the surface, but the interactions felt insincere and inauthentic. Felt like they were more interested in my money than me feeling satisfied and confident in the work that was being done. When leaving I was pressured by the front person to fill out a five star review when I got this email, and if I didn’t feel like it was five stars, to address that with them directly so that they could fix it right there and then. I felt pressured to give five stars because they asked me to do so in a pressuring way and if I didn’t do this they made me feel like it was my problem for not addressing it directly with them. This felt very uncomfortable and unsafe as a customer. Not to mention very unprofessional on their part to make me feel pressured to give a review that didn’t feel honest and authentic to my experience. The point of reviews is to provide a place for authentic feedback, and his interaction made me feel like I couldn’t give the honest feedback of my experience without retaliation from this worker. This reflected upon the entire business and my experience with it as a whole because this was the only person I interacted with during my visit.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Great! I was in and out quickly.
The whole department was great, I appreciate your fast and efficient service! I allotted 2 hrs for my visit and I was in and out in less than an hour.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We at Elhart Automotive Campus are excited to hear we have fast and efficient customer service. We always want to receive positive feedback. Thus, our attention is focused on our face to face interaction between our service team and customer base, to provide good camaraderie. Repeat customers are what we strive for and hope to achieve. Thanks again for your amazing words and we hope to see you soon. Best Regards, Jan Houting, CEO of Customer Relations, jan@elhart.com
Fast service
Had to replace a button in the steering wheel. Was in and out in no time. Had visions of it taking a lot of time to replace
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for writing this awesome review. We are happy that you were treated great and were in and out in no time! We look forward to working with you again in the future. If there is anything else that you may need, please make sure that you let us know! Best Regards, Jan Houting, CEO of Customer Relations, jan@elhart.com