Reviews
I Jeremy ArmstrongI was one of the first customers to buy
I Jeremy ArmstrongI was one of the first customers to buy a Nissan Pro-4X from Kingston Nissan back when Tom Gordon owned it — they even had to source the truck from elsewhere for me. Under Tom’s ownership, the dealership was run with respect, integrity, and genuine care for customers. Unfortunately, since Romeo Nissan took over, the experience has been completely different. I was disrespected in multiple ways, and their sales team simply does not have the professionalism or customer-first attitude the old regime had. The change in ownership has ruined what used to be a great business. From Glens Falls down to Ulster and Dutchess County, I would strongly advise you do not shop at any Romeo dealership. They’ve turned a once-trusted place into a disappointment.
I Jeremy ArmstrongI was one of the first customers to buy
I Jeremy ArmstrongI was one of the first customers to buy a Nissan Pro-4X from Kingston Nissan back when Tom Gordon owned it — they even had to source the truck from elsewhere for me. Under Tom’s ownership, the dealership was run with respect, integrity, and genuine care for customers. Unfortunately, since Romeo Nissan took over, the experience has been completely different. I was disrespected in multiple ways, and their sales team simply does not have the professionalism or customer-first attitude the old regime had. The change in ownership has ruined what used to be a great business. From Glens Falls down to Ulster and Dutchess County, I would strongly advise you do not shop at any Romeo dealership. They’ve turned a once-trusted place into a disappointment.
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- Buying process —
- Quality of repair —
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did not make a purchase
Hi Jeremy, we are very sorry to hear about your experience. This is not the standard we aim for at Romeo Nissan, and we take your concerns very seriously. Please contact Patty Romeo-VanDyke at 518-741-8790 so we can discuss your experience and work toward a resolution.
I bought a used car from Romeo Nissan.
I bought a used car from Romeo Nissan. One month, almost to the day the transmission failed. A woman in the service department quoted me $4000. for a new one. After she tried scamming me and I refused her gross offer, someone else called and sold it to me for $400. I will write another review on the awful misleading events that happened at Romeo VW just a few days ago. Romeo is the poster child for dishonest sales.
I bought a used car from Romeo Nissan.
I bought a used car from Romeo Nissan. One month, almost to the day the transmission failed. A woman in the service department quoted me $4000. for a new one. After she tried scamming me and I refused her gross offer, someone else called and sold it to me for $400. I will write another review on the awful misleading events that happened at Romeo VW just a few days ago. Romeo is the poster child for dishonest sales.
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- Quality of repair —
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- Overall experience 2.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
Hello George, we’re sorry to hear about your experience and take your concerns very seriously. We want to understand what happened and work toward a resolution. Please contact Patty Romeo-VanDyke at 518-741-8790 so we can discuss this further and address your concerns directly. Thank you for bringing this to our attention.
I cannot say enough good about my experience with Romeo
I cannot say enough good about my experience with Romeo Nissan. Highly recommend. Highly recommend
I cannot say enough good about my experience with Romeo
I cannot say enough good about my experience with Romeo Nissan. Highly recommend. Highly recommend
- Customer service —
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- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for your kind words, Patricia! We're thrilled to hear that you had such a positive experience with us at Romeo Nissan. Your recommendation means a lot to us, and we look forward to serving you again in the future!
I just bought a new Sentra from Romeo Nissan.
I just bought a new Sentra from Romeo Nissan. As usual, I dreaded the car buying experience; however, I was very pleasantly surprised by the experience at Romeo Nissan. I would definitely recommend Tori and Romeo if you are in the market for a Nissan.
I just bought a new Sentra from Romeo Nissan.
I just bought a new Sentra from Romeo Nissan. As usual, I dreaded the car buying experience; however, I was very pleasantly surprised by the experience at Romeo Nissan. I would definitely recommend Tori and Romeo if you are in the market for a Nissan.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Paul, Thank you for the great review! We're so glad to hear that your car-buying experience with Tori and the team at Romeo Nissan exceeded your expectations. We appreciate your recommendation and look forward to assisting you again in the future! Enjoy your new Sentra!
Didn't need to wait long, wanted a frontier in red.
Didn't need to wait long, wanted a frontier in red. And they had the 4xpro when I got there in red, great deal. They made it work
Didn't need to wait long, wanted a frontier in red.
Didn't need to wait long, wanted a frontier in red. And they had the 4xpro when I got there in red, great deal. They made it work
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- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for your feedback, Paul! We're thrilled to hear that we had the perfect red Frontier 4XPro ready for you and that we could make the deal work. We appreciate you choosing Romeo Nissan, and we're glad we could provide a smooth and efficient experience. Enjoy your new ride!
Great experience with Kat & Rich.
Great experience with Kat & Rich. They really went above and beyond to get me what I wanted.
Great experience with Kat & Rich.
Great experience with Kat & Rich. They really went above and beyond to get me what I wanted.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for sharing your experience, Amanda! We're thrilled to hear that Kat and Rich went above and beyond to help you find exactly what you wanted. We truly appreciate your kind words and look forward to assisting you again in the future!
Would like to thank Desiree Williams for all of her help.
Would like to thank Desiree Williams for all of her help. Great employee, hang on to her!!
Would like to thank Desiree Williams for all of her help.
Would like to thank Desiree Williams for all of her help. Great employee, hang on to her!!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for your kind words, Kim! We're so glad to hear that Desiree Williams provided excellent service during your visit to Romeo Nissan. We’ll be sure to pass along your appreciation to her. Thank you again, and we hope to see you soon!
I drove my 2015 Nissan Versa without any problems for
I drove my 2015 Nissan Versa without any problems for 180,000 miles and decided to buy another. Kathleen Donald was considerate and understanding of my needs and found me another basic Versa. Thank you for your excellent service!
I drove my 2015 Nissan Versa without any problems for
I drove my 2015 Nissan Versa without any problems for 180,000 miles and decided to buy another. Kathleen Donald was considerate and understanding of my needs and found me another basic Versa. Thank you for your excellent service!
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- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for sharing your experience, Ann! We’re so glad Kathleen could assist you in finding another Nissan Versa that fits your needs. We truly appreciate your kind words and are happy to have been a part of your car-buying journey. Enjoy your new ride!
Sneaky and underhanded.
Sneaky and underhanded. Dishonest and manipulative. I went in for a car. There was the allusion of them being helpful. Then they took my car keys of a car I own and riffled through my car without me knowing. When I notice and want to leave, they held my keys and talked in a private office. I had to ask repeatedly for my keys. Then I get to my car to finally leave after my privacy was violated, and my seats are all altered and my purse is moved. Horrible business. If they do this, imagine who they get over on you in your deals! I would not recommend this to my worst enemy. However, because of their horrible business, I found an identical car for thousands less and a better interest rate as well! WIN WIN!
Sneaky and underhanded.
Sneaky and underhanded. Dishonest and manipulative. I went in for a car. There was the allusion of them being helpful. Then they took my car keys of a car I own and riffled through my car without me knowing. When I notice and want to leave, they held my keys and talked in a private office. I had to ask repeatedly for my keys. Then I get to my car to finally leave after my privacy was violated, and my seats are all altered and my purse is moved. Horrible business. If they do this, imagine who they get over on you in your deals! I would not recommend this to my worst enemy. However, because of their horrible business, I found an identical car for thousands less and a better interest rate as well! WIN WIN!
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- Quality of repair —
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Laurie, there is no contact information on your review and I'd like to discuss what happened with you. Please give me a call at 518-741-8790 --Patty Romeo-VanDyke
Kathleen is the best she really helped me find the best
Kathleen is the best she really helped me find the best car for me i would 100% refer her
Kathleen is the best she really helped me find the best
Kathleen is the best she really helped me find the best car for me i would 100% refer her
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi Cynthia, Thank you for your feedback! We're thrilled to hear that Kathleen helped you find the perfect car. We appreciate your referral!