Aloha Kia Airport

Worked with Kiet to lease a 2025 Sportage, he was able to answer all of my questions and got me a fair rate. Love the vehicle and the staff could not have been nicer.

Horrible service department. very unreliable and unprofessional. service department don't return call at all.

Hawaii Dealerships were purchased late 2023 by Ken GARFF AUTOMOTIVE based in Utah. Not sure if this is why the onslaught- horrible ratings on NUMEROUS websites since. Leased 2023 hybrid electric Niro, which I DID love, from Leeward Dealer although first oil change Airport location. After 8 months,around 8200 miles, all electrical went.. took 2 DAYS to even talk to a person at the Honolulu dealerships location. this included chat on website, leaving urgent phone messages…emailing..no response! A miracle call went thru on day 3 and was told once car if brought in, towed, takes 2 weeks for them to even look at it, but assuming they can fix it first available appointment 2 months away. No loaners or rentals provided under warranty agreement which is 60,000 miles or 5 years. UNBELIEVABLE, and I still have to pay the $600/month lease with no car. 800 customer service number did provide a little more information but they also were unable to reach the dealerships. Imagine that, the National Customer Service has no inside way to reach their KEN GARFF dealers. They were put on hold for 1 hour, as I waited on the other line, and gave up. JOIN THE CROWD! We are now still waiting for the tow. I was to call Aloha airport Kia and give them heads up but of course I still can’t reach them. I WILL NOT leave my car with them after diagnosis due to other reviews. I assume there are a few more tows awaiting me. The airport location is crammed, filthy and not a place I want my car to be left. I will have to take a video of the car in my garage now because even with tow and left at airport for 2 weeks for diagnosis, if I am lucky, Who knows what my car will look like. GROFF AUTOMOTIVE GROUP headquarters has no obvious way to communicate with them on line and I am too tired to figure it out. The BBB, Yelp, Twitter, Consumer protection groups etc. will hear from me once this is over so I can be more accurate on the details. I am fortunate as I have, for now, alternative ways to get around but feel for those who rely on this only vehicle to get to work, take kids to school, go grocery shopping, get away from a disaster or a domestic violence situation…then what! KEN GARFF motto is WE HEAR YOU.. You have to be kidding!!! It is without saying that I MISS my Toyota!! Please consider waiting until Toyota has more inventory or until KIA gets their act together before you buy or purchase a vehicle. I, too would give them negative ratings if a choice.

JUST HORRIBLE!! I don't know what I start from but especially the owner of the company changed in 2023, even worst... and oh no keep problems happening our our tire after we purchased our brand new car, and after service and their service department was SUCKS. they need better organized, omg I have bad experiences. DO NOT BUY A CAR FROM KIA

Very unreliable, long wait for mechanical services, probably because there's a lot of problems with kia vehicles. Kia in waipahu dont care about customers and the service manager said he will not put fault on his employees even though i've been waiting for 4 hours and when i asked for an update the service advisor tells me the work request is on her desk but no one told her about it so its not her fault. I recommend that you do not buy from Kia because their vehicles are unreliable just like their employees and managers. Kia dealership on Oahu are the worst compare to other dealerships i have been to.

Been going to Waipahu Kia for last 7 years and always getting excellent service from Frank Empron, our go to service advisor. Always prompt and honest. Well, this time the damage on our Soul wasn't worth repairing, so unexpectly had to face the stress of finding a replacement, during this difficult times of a pandemic. So, as my wife was getting the bad news, I was waiting with my special needs son and talking story to Sales associate Darby Collado. I've been hearing the nightmares of customers at other dealerships waiting months for the car, and that wouldn't be an option during this crazy times. Long story short, we met manager Mike Camara, a shipment was arriving the next day, and we drove out with a new brand new Seltos, without any interrupts of our already chaotic life. They were both very professional, never pushy, and accomodating! I highly recommend this place to anyone. Their service, sales, and finance departments have exceeded my expectations.

Very terrible service. They don’t take responsibility for their actions. The upper management and finance people don’t value a customer!!

Martin was one of the best car salesman I’ve ever came into contact with. Amazing customer service all around and a very friendly atmosphere. Martin helped me drive away with my dream car the same day, I know where I’ll be going next time I need a car!

I sold them my kia. They promised me a check in 10 days. It’s been 3 months and still no check. They won’t return my calls. Beware!

Joe was on top of everything. We had plenty of questions and he always did his best to find the answers. While we waited for the best vehicle for our growing family, he reached out to us whenever vehicles arrived on island so we can be the first to test drive and possibly purchase the car. The Telluride purchase has been the best purchase thus far and Joe was the main reason for it.