Ourisman Toyota of Richmond

Ourisman Toyota on west broad Richmond took create care of my car! They were quick and even change my windshield wiper for me!

The repair department takes great care of my car for maintenance, inspection, and a recent visit because my check engine light was on. I am informed of anything needed for my car in a way I can understand, and my car is ready within a very reasonable amount of time.

The employees were all very attentive and knowledgeable. Sally Berry was wonderful to work with. She knows her product! My only concern was the high price. But the truck was exactly what I was looking for and in excellent condition! It's just been a long time since I've bought a vehicle... a little sticker shocked. Overall, they made the process smooth.

Stay far away from this dealership. Asking to trade in my 2025 ram rebel with 6k miles and plenty of extra options. Used, they sell for 53k with 11k miles. They offered me 46k for my trade and said this was the number they came up with to where they would be able to sell it without hurting themselves. That's nearly 7k in profit they were trying to get out of me.

The worst dealership We talked on the phone back and forth for two days. Since I was coming from Maryland i wanted to finish the deal and go for the pick-up. we had agreed on the price, and they said deal. I was expecting the buyers order 5 minutes later they said they are talking with another customer. The salesman is called Waheed, I told him we already had a deal and i am waiting their buyers order for me to get the check from my bank, but he said its sold! Extremely disappointed. Not honoring your word and not respecting a customer is a sign of extreme greed!

I bought a car at Ourisman last month, and Ethan Bonda was fantastic to work with. I spoke to him before I went there because I knew exactly which car I wanted. He had the car ready for me when I got there, and the transaction was very fast and simple. I had to return to the service department for installation of a dash cam and mudguards, and a warranty issue with the tires, and Evan Ball was also great to work with.

I was a customer of McGeorge since 1977. Today I planned to go to Ourisman to place an order for my fifth Highlander being a Highlander Limited Hybrid which would top $55,000 but after reading these reviews and having paid that extra 3% for recent service, I can't in good conscience take the chance I would suffer the chance of being treated poorly versus how I was treated by the prior Toyota representative for nearly 50 years.

By far the worst dealership in Richmond Va They won’t pay bank off in a timely manner in a trade it’s embarrassing and unprofessional