Joe Rizza Ford Lincoln

Joe Rizza Lincoln Service - Orland Park: Unprofessional and Dismissive Extremely poor customer service when scheduling an appointment. The representative was rude and impatient, repeatedly interrupting me and responding curtly with “is that it?” to each service request. A total of four items two of which are known issues with the make, model, and year vehicle we have. When I asked about their advertised pickup service, she became openly annoyed, claiming it would delay my appointment 4 weeks because “most people don’t want that.” She emphasized three times that no loaner would be provided regardless of warranty coverage, stating they “don’t have to do that” unlike other dealers. Her condescending attitude made requesting basic advertised services feel like an inconvenience. She suggested I “probably won’t want to go through all of that” regarding warranty rental procedures. I canceled and returned to my previous dealer, who handles scheduling and pickup service professionally. Service departments shouldn’t belittle customers for using services included with their vehicle purchase. Avoid this dealership - unprofessional service culture that fails to support customers properly.

Joe Rizza Lincoln Service - Orland Park: Unprofessional and Dismissive Extremely poor customer service when scheduling an appointment. The representative was rude and impatient, repeatedly interrupting me and responding curtly with “is that it?” to each service request. A total of four items two of which are known issues with the make, model, and year vehicle we have. When I asked about their advertised pickup service, she became openly annoyed, claiming it would delay my appointment 4 weeks because “most people don’t want that.” She emphasized three times that no loaner would be provided regardless of warranty coverage, stating they “don’t have to do that” unlike other dealers. Her condescending attitude made requesting basic advertised services feel like an inconvenience. She suggested I “probably won’t want to go through all of that” regarding warranty rental procedures. I canceled and returned to my previous dealer, who handles scheduling and pickup service professionally. Service departments shouldn’t belittle customers for using services included with their vehicle purchase. Avoid this dealership - unprofessional service culture that fails to support customers properly.

Terrible experience, set an appointment for Saturday to come look and purchase a car living 4 hours away from the dealer. Was in communication with them multiple times. Then the sell the car out from underneath me the day before on Friday and don’t tell me anything until half way into my trip on Saturday knowing that I was making a 4 hour journey. Do not recommend doing business with a dealer who struggle with communication and integrity.

Terrible experience, set an appointment for Saturday to come look and purchase a car living 4 hours away from the dealer. Was in communication with them multiple times. Then the sell the car out from underneath me the day before on Friday and don’t tell me anything until half way into my trip on Saturday knowing that I was making a 4 hour journey. Do not recommend doing business with a dealer who struggle with communication and integrity.

No clear communication. No follow up. Really needed that truck. I guess they don’t need to sell vans

Adam and Nick were trustworthy, professional, and incredibly knowledgeable, always honest and transparent while being friendly, helpful, and patient. They were accommodating, efficient, and courteous, with a responsive and attentive approach that made the process smooth, respectful, and reliable from start to finish.

Great experience salesman was awesome. Took only two hours from the time we got there till the time we were driving off the lot bought a really nice car for a low amount of money.

This is our 4th vehicle from Joe Rizza and we keep coming back due to the great service by Joe Gio and the entire Joe Rizza team.

The delivery was untimely, but the service from the salesman was highly efficient. I would recommend, and use that dealer again .

George and everyone were fantastic, and extremely helpful with the whole process. WE are happy with the vehicle