Reviews
Received the best service and experience ever at a
Received the best service and experience ever at a dealership. Nizar helped me out tremendously and I’m grateful for that. Gilber, the finance manager was also very helpful in helping us decide which warranty package to go with and made the final steps easy. I left feeling good and confident about my decision thanks to Nizar and Gilber! Thank you!
Received the best service and experience ever at a
Received the best service and experience ever at a dealership. Nizar helped me out tremendously and I’m grateful for that. Gilber, the finance manager was also very helpful in helping us decide which warranty package to go with and made the final steps easy. I left feeling good and confident about my decision thanks to Nizar and Gilber! Thank you!
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- Buying process —
- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Nizar was awesome with the deal.
Nizar was awesome with the deal. No xx, straight forward. Helped my daughter through the process of buying the car. Assisted us with the pick up seeing the car is being shipped. Because of my experience with Nizar, I will send people his way, and to your dealership.
Nizar was awesome with the deal.
Nizar was awesome with the deal. No xx, straight forward. Helped my daughter through the process of buying the car. Assisted us with the pick up seeing the car is being shipped. Because of my experience with Nizar, I will send people his way, and to your dealership.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
This was a great dealership.
This was a great dealership. Everything was a positive experience. I would recommend very highly.
This was a great dealership.
This was a great dealership. Everything was a positive experience. I would recommend very highly.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
I had a great buying experience at Castle Downers Grove.
I had a great buying experience at Castle Downers Grove. Completely hassle FREE! I drove 90 minutes from NW Indiana to buy my Palisade from them. Mike, Kiwon, Nizar, they were all fantastic to deal with. Knowledge, professionalism, and efficiency all lead to a positive buying experience. This is the way Car buying should be. Cary Brooks Valparaiso, Indiana
I had a great buying experience at Castle Downers Grove.
I had a great buying experience at Castle Downers Grove. Completely hassle FREE! I drove 90 minutes from NW Indiana to buy my Palisade from them. Mike, Kiwon, Nizar, they were all fantastic to deal with. Knowledge, professionalism, and efficiency all lead to a positive buying experience. This is the way Car buying should be. Cary Brooks Valparaiso, Indiana
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Knowledgeable and caring showroom representative
Knowledgeable and caring showroom representative answering all my questions and directing me to the vehicle that fit my needs and price range. Many colors and options available along with all the models. With add on protection for a long lasting vehicle. Outstanding sales performance!!!
Knowledgeable and caring showroom representative
Knowledgeable and caring showroom representative answering all my questions and directing me to the vehicle that fit my needs and price range. Many colors and options available along with all the models. With add on protection for a long lasting vehicle. Outstanding sales performance!!!
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Great experience, Nizar was awesome, fully transparent
Great experience, Nizar was awesome, fully transparent and a perfect gentleman, worked out a deal in less than 20 minutes. Great sales representative and a great dealership.
Great experience, Nizar was awesome, fully transparent
Great experience, Nizar was awesome, fully transparent and a perfect gentleman, worked out a deal in less than 20 minutes. Great sales representative and a great dealership.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
The staff was wonderful!
The staff was wonderful! Courteous, professional, and got the job done in less time than I had expected!
The staff was wonderful!
The staff was wonderful! Courteous, professional, and got the job done in less time than I had expected!
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Great dealership with a friendly staff.
Great dealership with a friendly staff. Worked with us to supply a temporary car until ours was ready and followed up to make sure everything was ok.
Great dealership with a friendly staff.
Great dealership with a friendly staff. Worked with us to supply a temporary car until ours was ready and followed up to make sure everything was ok.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Nizar is very knowledgeable, professional and
Nizar is very knowledgeable, professional and trustworthy. Castle is very luvmcy to have them on their team.
Nizar is very knowledgeable, professional and
Nizar is very knowledgeable, professional and trustworthy. Castle is very luvmcy to have them on their team.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does recommend this dealer
- Shopped for a new car
I was really looking to buy a Genesis but Consumer
I was really looking to buy a Genesis but Consumer Reports gave the new Santa Fe a review I couldn't pass up without looking at one. My wife and I stopped at Castle Hyundai on our way to Castle Genesis and were greeted by Nizar. It was an easy meeting with no pressure; Nizar let us drive a new Santa Fe Hybrid demo by ourselves and I think we were sold; we did visit the Genesis location after returning the demo and were surprised to find out that a comparable Genesis would put us in a GV80 for a lot more money so we went home to think about it. Nizar did make a friendly, no pressure call the next day looking for our thoughts on the Santa Fe so we went back to look more in-depth. Again, no pressure and our questions were answered. Fast forward a couple of days and a new, dark grey Santa Fe is in our garage for good now. We would HIGHLY recommend Nizar at Castle!
I was really looking to buy a Genesis but Consumer
I was really looking to buy a Genesis but Consumer Reports gave the new Santa Fe a review I couldn't pass up without looking at one. My wife and I stopped at Castle Hyundai on our way to Castle Genesis and were greeted by Nizar. It was an easy meeting with no pressure; Nizar let us drive a new Santa Fe Hybrid demo by ourselves and I think we were sold; we did visit the Genesis location after returning the demo and were surprised to find out that a comparable Genesis would put us in a GV80 for a lot more money so we went home to think about it. Nizar did make a friendly, no pressure call the next day looking for our thoughts on the Santa Fe so we went back to look more in-depth. Again, no pressure and our questions were answered. Fast forward a couple of days and a new, dark grey Santa Fe is in our garage for good now. We would HIGHLY recommend Nizar at Castle!
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car