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Napleton Chevrolet Buick GMC Beaver Dam

(255 reviews)

Reviews

(255 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Napleton Chevrolet Buick GMC Beaver Dam from DealerRater.

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The service was great, and the waiting area was

The service was great, and the waiting area was comfortable. It seems that a lot was done during the three and a half hours that I was there.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
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Dealer response

Hi Sue, we’re glad you could enjoy both our service and our waiting area at Napleton Chevrolet Buick GMC Beaver Dam! Thanks for choosing us!

Timely service appointments.

Timely service appointments. Work is done expeditiously. Competitive pricing. Staff friendly, courteous and very helpful.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
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Dealer response

We are pleased that you are satisfied with our prompt and efficient service and competitive pricing. We appreciate your feedback and are always here to help at Napleton Chevrolet Buick GMC Beaver Dam!

Been very helpful with everything I have needed so far

Been very helpful with everything I have needed so far with my new vehicle. Good

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

The entire team at Napleton Chevrolet Buick GMC Beaver Dam is so glad we earned your business. Thanks so much for your kind words!

Staff very welcoming and easy to work with.

Staff very welcoming and easy to work with. Zac Graston was very helpful through the experience with everything.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your experience with Zac and the team! We appreciate your business and hope to see you again at Napleton Chevrolet Buick GMC Beaver Dam. Safe travels!

Jaci was amazing.

Jaci was amazing. She knows what is going on and kept me updated every step of the way. I swear she is the only one that knows what is going on in the service dept.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We're glad to know that Jaci impressed you with her service while keeping you updated and informed throughout the process. We'd love to understand more about what went wrong since your rating doesn't reflect your kind words. Please reach out directly to beaverdamchevyfeedback@napleton.autos - Napleton Chevrolet Buick GMC Beaver Dam so we can address any issues or concerns.

Napleton always has given me great service on both my

Napleton always has given me great service on both my trucks. I would highly recommend them for service!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your awesome feedback! We’re proud to deliver top-notch service you can depend on. We really appreciate your recommendation and look forward to serving you again at Napleton Chevrolet Buick GMC Beaver Dam!

Kyle and Stefanie and every one was great .

Kyle and Stefanie and every one was great .Will go back and a very wonderful team .did everything that was asked thank you

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
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Dealer response

Don, we are grateful for your positive review of our team at Napleton Chevrolet Buick GMC Beaver Dam! It means a lot to hear you had a wonderful experience working with Kyle and Stefanie. We look forward to serving you in the future!

I thought everything was handled very well with my

I thought everything was handled very well with my salesman Zac Very helpful with everything

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Jay, thank you for the great review. We look forward to seeing you again at Napleton Chevrolet Buick GMC Beaver Dam! We'll be sure your kudos reach Zac.

The automated scheduling system did not automatically

The automated scheduling system did not automatically schedule us however we did get our oil change done promptly.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your review. We are happy to see our team could assist you with your oil change needs and we hope you have a stellar day! Thank you for choosing Napleton Chevrolet Buick GMC Beaver Dam.

Kyle and Stephani made the difficult decision of buying a

Kyle and Stephani made the difficult decision of buying a car easy and painless. They took the time to answer all our questions and made us feel at ease. The next car that I buy will be from Napleton, too!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
Worked with:
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Dealer response

Hi Tim, we are glad Kyle and Stephani made your car-buying experience easy and stress-free at Napleton Chevrolet Buick GMC Beaver Dam. We truly appreciate your business and look forward to working with you again in the future. Congratulations on your new car!