Bergstrom Hyundai of Green Bay

To Whom It May Concern, I’m writing to share my sincere appreciation for Chris Gomes, General Manager of Bergstrom Hyundai Green Bay (formerly Broadway Hyundai), and his entire phenomenal team. I just completed my 10th vehicle transaction with them — and once again, they exceeded all expectations. From the moment I walked through the doors of their beautiful new facility, I was met with kindness, professionalism, and genuine care. This most recent purchase — my brand new 2025 Hyundai Ioniq 5 Limited Edition— has been nothing short of amazing, and the entire experience was smooth, exciting, and refreshingly honest. A special and heartfelt thank you to: Chris Gomes – His leadership is the heart of this dealership. Chris leads by example, with unmatched integrity, warmth, and an unwavering dedication to his customers. His team reflects his high standards, and it's no wonder this dealership continues to thrive under his direction. Angie, the incredible Sales Manager – Her transparency, professionalism, and genuine care made a huge difference. She made sure everything was handled efficiently and with kindness — adding a personal touch that truly made me feel valued and respected. Zach, my awesome sales advisor – Knowledgeable, friendly, and respectful. Zach made the entire sales process as always smooth and enjoyable, without a hint of pressure. Jose, who went above and beyond during the vehicle delivery — walking me through every feature and function of the Ioniq 5’s advanced infotainment system. His detailed and patient walkthrough gave me the confidence to drive away knowing exactly what my new vehicle can do. This team isn't just good — they’re the best. I’ve worked with several dealerships over the years, and trust me when I say: no one compares to the team at Bergstrom Hyundai Green Bay. Even though I live in Appleton and have closer dealership options, including other Bergstrom locations, I choose to return to Green Bay time and time again. That’s how much trust and confidence I have in Chris Gomes and his team. They have earned my loyalty for life. To Tim Bergstrom (CE0 and President of Bergstrom Auto), thank you for building a company culture that empowers and supports leaders like Chris Gomes. He and his team deserve to be recognized, celebrated, and appreciated for the outstanding work they do — not just in sales, but in building long-lasting relationships with their customers. And as for new or future customers or if you have been in the market for a new or certified used vehicle for sime time now, I can't recommend Bergstrom Hyundai Green Bay enough. Ask for Chris, Angie, Zach, or Jose — and experience the best car-buying journey you’ve ever had. With deepest appreciation, Malek Oskoui Loyal 10-Time Customer | Appleton, WI

VERY BAD DEALERSHIP,DO NOT BUY from here,very bad service and they don't seem to care,they just try to put a bandaid on things instead of dealing with the problems

Came in for oil change.service advisor caily.service was great best oil change I ever had.

The salesman was extremely pushy. I live 3 hours away and he kept on messaging me that the vehicle would not be around by the time I was able to get there on the Saturday, this was on a Tuesday. I offered to put money down in order to hold it until I could make it down but he insisted that I make the trip that night or the next night. When I was able to make it he had no information about the vehicle and kept apologizing for not knowing anything about the car. Kept repeating that it is an amazing vehicle and a great deal. Yet didn’t know anything about it. We were there for over 3 and a half hours. They tried to get me the lowest value on my trade, an Infiniti QX 30. Jd power had a trade in value on my exact vin for over 16k. They wanted to give me 12k for it. Was able to talk him up to 13k and he said that was a great deal. He produced two KBB trade values and the one was for 13,700 and still went 13k. All he wanted to do was make the sale and push us out. Not happy about the way this place was run. Will not go back here ever again. Also tried to add on 2 thousand dollars worth of add ons into the lease even after I asked him to take them off. He apologized then presented the revised lease for me to sign and they were still on there. Then he apologized again and we had to repeat that we did not want those two more times before they were removed.

Good experience. Sales representative was very knowledgeable. Was able to test drive the cars I was interested in. The car I purchased is the car for all my needs.

Excellent customer service, easy to work with, friendly, understood our needs, and kept us in our price range we felt comfortable with. Will work with again in the future.

We were looking for a AWD vehicle and Broadway did an excellent job getting us the vehicle we wanted. I would recommend this dealership to anyone that is looking for a new or used vehicle. The staff is really kind and professional.

Great experience buying this car. I would recommend this dealership and salesman to my friends and family for their futur vehicle purchases. Thanks a lot

This was my first time buying a car without my family and it went amazing. This dealership was patient and respectful. They were able to get all the necessities I wanted in a car plus some. They were understanding as I had some hiccups with my bank and showed me all the features of the car. I was very impressed of the personalities and knowledge of the Salesman and the Sales Manager. I will be going here again!

This our 3rd lease with Broadway. It is always a pleasure and they make the process very easy and comfortable. I would recommend them to anyone. Nick was very through and if he didn't have an answer to our question he made sure he followed up immediately.