Mercedes-Benz of Richmond

I will continue to bring my vehicle to this dealership because here at Mercedes Benz of Richmond they put the customer first. The exterior car wash was below usual quality this visit.

Professional. The dealership provided great Sevice in the purchase and the Sevice department. Very pleased with this dealership. They have energetic staff. Very willing to go above and beyond.

Yes, everything was on point! The Scheduler makes it all happen. My go to guy Steven coordinated the updates and services. My out-of-pocket costs I can live with. I am pleased.

Chris Garland is my Service Advisor, and he is Truly Exceptional. Chris has been my service advisor since 1999, and I value his experience and his advice when my vehicle is being serviced.

Very friendly, prompt, informative and helpful. Problem was diagnosed quickly and the resolution was figured out. Appointment made to return once the part is in and a loaner is also going to be used.

Great service. Very friendly and informative. Fast service. However a little pricey. The labor cost is very high. I would return in the future. Keep up the good work.

My experience with Mercedes Benz went very well. Everyone was very nice. The employees greet you when you come in the door and they makes you feel welcome.

Fadil, sales associate, was very knowledgeable, professional and courteous. His pleasant disposition and warm smile added to the pleasure of my leasing experience with Mercedes Benz of Richmond.

Excellent as always. This is the sixth transaction/ Mercedes Benz purchase and/ or lease (1 lease). He is the consummate professional. Would do it again.

One of my wheels needed some air, but had lost 7 pounds of air quick. I called the dealership, and Steven asked me to go see him ASAP. He accommodated me, to find out I had a nail in the tire. Needless to say they replaced the tire, and everything went smooth. I thank Mr. Hunnewell for his professionalism and willingness to help, dealership is blessed to have him on their team.