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Meet Scott Lambert

Scott Lambert headshot
Service Advisor
(205 reviews) certified badge
DealerRater™ Certified
This employee is recognized for ensuring great customer service.

Reviews

Every one is so professional and friendly and helpful

Every one is so professional and friendly and helpful with everything that I ask or needed

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Things have definitely changed at this dealership in the

Things have definitely changed at this dealership in the service department and NOT for the bettor !!! Been getting service on my Mercedes for a few years now and this time customer service was unacceptable and awful !!! Will reconsider coming back.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

They did a great job.

They did a great job. Updated the software. Resolved all our issues with a smile

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Great communication and on time service.

Great communication and on time service. Scott is a true professional and was super helpful in getting the work done

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

We are new to Virginia so we didn’t know anyone at the

We are new to Virginia so we didn’t know anyone at the Midlothian Mercedes. We were pleasantly surprised by the welcoming reception and by the great service provided by Scott Lambert. Keep up the good work!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Scott Lambert great to work with when service needed.

Scott Lambert great to work with when service needed. Everyone at the dealership courteous and professional.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Mercedes always takes such great care of my truck!

Mercedes always takes such great care of my truck! My service advisor always takes time to make sure I understand exactly what is being done during my service. Mercedes makes me feel appreciated. Thank you guys, keep up the great work!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

The dealership is awesome but the service concerning

The dealership is awesome but the service concerning loaner cars need to.,be like it use to bring the loaner to the customer I didn't like the idea when I was told to ride in the tow truck.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Excellent service, fast and correct diagnostic.

Excellent service, fast and correct diagnostic. Professional attitude and attention to detail. Would highly recommend

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Everyone was very courteous and helpful.

Everyone was very courteous and helpful. Had a easy and quick drop off and pick up was just a easy.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.