Mercedes-Benz of Midlothian

Everyone was very friendly and customer service oriented. This dealership exceeded my expectations. I strongly recommend this dealership to everyone.

Ron Harris was extremely easy to work with and very helpful in enabling us to come to a fair deal. Would gladly work with him again to buy a car.

It is always a pleasure to deal with my service advisor/ Rick Nelson, courteous , kind, professional, quick, organized with great hospitality!! He makes the service experience outstanding. Keep him Ron Gaertner

Mr Rick Nelson treated me as a person not just a customer he listened to my concerns and realized how important transportation is to me as u deal with health concerns

Staff is courteous and professional. Rick Nelson, my Service Advisor, kept me informed and provided a timely solution to my problem.

Professional, courteous responsive. That’s how I would describe my interaction with rick Nelson. More importantly the problem was resolved.

Scott Lambert is a key reason that I use this dealership!! Excellent customer service skills!!

Great experience for dreaded annual maintenance with ride home and pickup included. Job well done. Travis was very helpful.

This was a recall for the install of a new software for the transmission for my 2021 Mercedes GLE 450

I had an appointment April 23, 2024. I arrived at 5 pm on 22 April to leave my car and pick up the loaner. My service manager was with someone else so I had a seat in the waiting area. At 5:30 Alan had not come to get me so I went to his office and there was no one there. People asked if the could help me several times while I was waiting and told them I was waiting on Alen. Now Alan came walking towards me. I said something like, “Hey I’ve been waiting on you “,he replied, “ I don’t know why. I am clocked out.” So I replied, “you are clocked out?” Can you help me get my keys and I will leave.” So he went to get my keys and Scott said he would help me. And he did.