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Empire Nissan of Hillside

(5,083 reviews)
Sales hours:
Service hours:
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Sales Service
Monday 10:00am–8:00pm 8:00am–5:00pm
Tuesday 10:00am–8:00pm 8:00am–5:00pm
Wednesday 10:00am–8:00pm 8:00am–5:00pm
Thursday 10:00am–8:00pm 8:00am–5:00pm
Friday 10:00am–8:00pm 8:00am–5:00pm
Saturday 9:00am–7:00pm 7:00am–4:00pm
Sunday Closed Closed
2019 state dealer award
View 3 awards
2019 state dealer award
2019 consumer dealer award 2015 consumer dealer award
New (888) 960-0796 (888) 960-0796
Used (888) 903-0935 (888) 903-0935
Service (973) 963-4123 (973) 963-4123

Reviews

(5,083 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Empire Nissan of Hillside from DealerRater.

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From the time I drove onto the lot my visit there was...

From the time I drove onto the lot my visit there was great. I was met by a salesman named Jose, and just in a few words I know it was going to be a positive experience. In very little time I was driving off the lot in my new car.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

The whole process was great. They explained everything...

The whole process was great. They explained everything step by step. The Salesperson Amro was GREAT.... The Finance guy Kristian as superfantisic.. But the customer service rep. took me for a loop I did not even think I would get a followup call but I DID!!!! I will keep sending my friends and family there. This is a place were they treated me like family and not like a customer:::::))))))

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

My experience coming to Nissan dealer when come sat down...

My experience coming to Nissan dealer when come sat down saleperson help me out slot very wonderful people they take they try help found right car for you didn't take long recommend check them out treat like fanily

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Mr. Morales is an extraordinary salesman. He was...

Mr. Morales is an extraordinary salesman. He was extremely friendly, careful, and patient. He worked hard looking for different options to please me. Another thing important to me is the fact that Richard speaks my language also, Spanish. Making the negotiation easier to me.. I'm a satisfied customer..

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Warning: Stay Away

Poor customer service. Never return my phone calls. Went back on there word. I wouldn't trust them. They don't care.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Dealer response

Customer purchased a pre-owned vehicle with over 100,000.00 miles for $900.00. He was advised that the vehicle was being sold cosmetically and mechanically "As-IS". No implied or explicit warranties were promised. He keeps insisting that any mechanical issues with the vehicle MUST be taken care of by the dealership and no cost to him. He was offered to bring the car back for a full refund, but he refused. We are sorry for the misunderstanding on the customer's part, but we can not invest over $3000.00 into a nine hundred dollar vehicle, which was sold As-Is. We have explained and perhaps we need to explain again in this forum, that we would be more than happy to take customer's car back and refund every dollar that he had spent. As always, Route 22 Nissan provided superior customer service and this is nothing more than an ignominious attempt on customer's part to besmirch our reputation in order to pressure us into free repairs on an old car. Thank you.

Gibril is an amazing salesman. He was extremely friendly,...

Gibril is an amazing salesman. He was extremely friendly, knowledgeable and not the slightest bit pushy. He got me a great Nissan Sentra SR within my payment range. The car was detailed beautifully and I'm very excited about my purchase. He's a must see if you're interested in a Nissan. He understands people and works with them to provide the best service.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Over all great expeiriance !!!!

I would like to thank Alex Mohamad and Ronald for their excellent service and professionalism. Always a great expeiriance !

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you for the review its hard to make customer happy now a days we give it 100% and try our best each day!

This was a pleasant experience and I would highly...

This was a pleasant experience and I would highly recommend Route 22 Nissan and Gabril! I inquired about a car on a Friday and had my dream car in the blink of an eye! Thank you for the amazing service!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

I have an outstanding experience in RT 22 nissan . The...

I have an outstanding experience in RT 22 nissan . The guys here are awesome . Especially Gibril . As soon we pulled in he came and greeting us . And ask me what we are looking for. I told him that we here for nissan Murano . And he helped us with everything. All process was very smooth and fast. Our financial guy John Altay was an awesome guy make us very comfortable an guid us threw hall process . Now I know where to go and buy my next Nissan . Rt 22 Nissan that the place to go. Will do business again. Thank you so much guys!! We love our new morano!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Amazing customer service!! Great and knowledgeable...

Amazing customer service!! Great and knowledgeable staff!! Friendly and affordable pricing deals. Definitely would recommend to anyone. Even came with AAA x3yrs free, free temp insurance for a week. And threw in some perks too!! Very happy with my purchase!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.