Genesis of Albany

I had a great experience with Erin Burke and the team. Experience was flawless and the follow up has been great

Top Tier Dealership! When they have jolly ranchers in the bowl you know! Respectful,Honest, Hard workers went above and beyond their job!

Very nice experience. Meghan,Saamie and Mike were great. Easy to make a deal Would definitely recommend.

I had a great experience! The staff was very nice and accommodating. I will definitely go back!

Excellent service. Timely, professional and helpful. I could not be more pleased with the service and I can honestly say I have not had a better, or even comparable, service experience elsewhere.

Pick up and delivery flawless. Service done timely and communicated well with dealership. Car delivered clean. Good job.

Erin and her team were terrific to deal with from start to finish. Very happy with the whole purchasing process. Erin is vey knowledgeable.

The service was done quickly and done very well. My only complaint is that I had to adjust the tire pressure after the tires were rotated.

Our Service Advisor Jill was outstanding — she was extremely helpful and her communications were very timely, informative, and friendly. Keep up the good work Jill — you are a great ambassador for the dealership. Our courtesy driver Ed was also friendly and efficient with regards to our courtesy vehicle delivery and pick-up. One issue, which is why I only gave 4 stars, was some issues with the courtesy vehicle agreement. We had the vehicle for roughly 8 hours, but the final agreement said we had the car over 2 days. We drove the car for less than 15 miles and are roughly a round trip of 25 miles from the dealer, but the final agreement showed 97 miles travelled — we are guessing excess miles were driven in the time period that we were not in possession of the car. There were no charges, and no issues with the courtesy vehicle, but this lack of detail with regards to the paperwork could have caused problems/conflicts if there was an issue with the courtesy vehicle upon return. Otherwise an overall good service experience.

Genesis dealership on new connor Road in albany New york has to be one of the best dealerships that I have ever been to. The staffing is very professional , and we're friendly and very welcoming. They all treat you with the utmost respect. I have bought a Genesis from carmax and I took it there They have it looked at to make sure there were no issue with the car and I was treated like if I bought the car from them unbelievable. I felt like I had known these people for a long time, and it was my first time there. One worker, her name is Jill. I do not know her last name, but she is awesome. She helped me 500% when my car. She went out of her way to help me with my car. But on the same note, pretty much they all go out of their way to help you in some way. I'm 62 years old and I've been buying cars for a long time. And I've never been treated the way. I have been treated at Genesis dealership a new conroe I'm 62 years old and I've been buying cars for a long time. And I've never been treated the way I have been treated at Genesis dealership on New Karner Rd. All I can say is Bravo👏👏 to everyone. Keep up the good work positive attitude. that goes a very long way. Awesome, that's very awesome. Unfortunately I can only give you 5 stars. I wish I can give you 10 more.