Capitol Mitsubishi

The entire staff was friendly and helpful. Jacob Lomax, the salesman who assisted me was great! I am a 74 year old great-grandmother making my first purchase all alone. He joked with me and set me at ease. He answered all of my questions and was so patient. He made sure I knew I could call him or e-mail him with additional questions. After I purchased the car, he made sure I knew how to operate everything on the dash and set up my phone with the car. I couldn't have asked for better assistance. I have already recommended this dealership and this salesman in particular to my son and his wife.

Gotta say I've dealt with bad service over my lifetime here and there and most of the time I shrug it off and move on, but when it happens every single time you visit a particular business then there is a problem. That's how I feel about the service department at Charleston Mitsubishi. The visit I had today absolutely took the cake. I think the guy dealt with is the service manager which absolutely is shocking to me that they would have let this guy be a manager of anything. I can overhear him arguing with the mechanic just before he asked me"what are you here for". I said well I have an appointment this morning, he says "what do you need". As I start to tell him the couple things that I'm having issues with I could see him absolutely hating that I was standing in front of him with an issue on my car. Like he couldn't stand my being there. His answer to every question I asked was "nope", without even attempting to offer any reason or support. Out of 6 guys working in The service department today only one spoke to me in a normal non-conditioning way. To best it all The main issue I was there for wasn't even addressed on the work order and I had to ask again was this problem fixed. The so-called service manager didn't even write it down on the paper. I could go on about the terrible service I received but what good will it do. The owner, or whoever is over the whole operation, really needs to reevaluate what is going on in that service department. They all act like the customer is a nuisance or a huge inconvenience to them. And that manager, holy cow, I would have fired him so fast his head would have spun.

Went THERE from a call from Pam today 4/18/2018 said I was approved over the phone get there THEN THEY TOLD ME I WAS NOT APPROVED AFTER HOUR AND HALF DRIVE TO GET THERE. GAVE ME GAS BACK HOME NO SORRY ARE ANYTHING.