Reviews
Would not have bought the car had it now been for Austin!
Would not have bought the car had it now been for Austin! He was great!
Would not have bought the car had it now been for Austin!
Would not have bought the car had it now been for Austin! He was great!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Alexis was awesome.
Alexis was awesome. Service was performed quickly and very happy with the experience. Will be back next time my VW needs maintenance, thanks to such a positive experience with Alexis.
Alexis was awesome.
Alexis was awesome. Service was performed quickly and very happy with the experience. Will be back next time my VW needs maintenance, thanks to such a positive experience with Alexis.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Smooth, painless,very professional!
Smooth, painless,very professional! Kind, curteous! Out going! Very very helpful and thoughtful Above and beyond customer service!
Smooth, painless,very professional!
Smooth, painless,very professional! Kind, curteous! Out going! Very very helpful and thoughtful Above and beyond customer service!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for your wonderful review! We’re thrilled to hear that our team made your experience smooth and professional. We truly appreciate your kind words and look forward to seeing you again!
I purchased a vehicle here, I just don’t feel like they
I purchased a vehicle here, I just don’t feel like they fully took care of me. No detail inside vehicle when I got it, Less than a month 2 tires needed replacement as well as purge valve needed and brakes. I feel like these repairs should have been handled before they sold it, used or not. Irnes was great! But the rest of staff not sure. There’s just something off with the energy from the rest of the staff. Of course I’m African American , I don’t want to jump to that but it’s kind of hard not to considering I was in ATHENS GA. I definitely prefer you to go to “Irnes” for your car salesmen. I just wish it was at a different location.
I purchased a vehicle here, I just don’t feel like they
I purchased a vehicle here, I just don’t feel like they fully took care of me. No detail inside vehicle when I got it, Less than a month 2 tires needed replacement as well as purge valve needed and brakes. I feel like these repairs should have been handled before they sold it, used or not. Irnes was great! But the rest of staff not sure. There’s just something off with the energy from the rest of the staff. Of course I’m African American , I don’t want to jump to that but it’s kind of hard not to considering I was in ATHENS GA. I definitely prefer you to go to “Irnes” for your car salesmen. I just wish it was at a different location.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does not recommend this dealer
- Shopped for a used car
Thank you for sharing your experience. We’re truly sorry to hear that your recent purchase didn’t meet your expectations. We strive to do our best to ensure every customer feels valued and confident in their purchase, so your feedback is not being overlooked. We are currently reviewing your experience with our team to better understand what happened and how we can improve. We appreciate your recognition of Irnes and will make sure your comments are shared with our staff as we work to enhance our process and service for all customers.
The reassurance from my service advisor was amazing, I
The reassurance from my service advisor was amazing, I can bring my Tiguan there and know that it will be repaired with confidence. Great job Lou Sobh service, and thank you.
The reassurance from my service advisor was amazing, I
The reassurance from my service advisor was amazing, I can bring my Tiguan there and know that it will be repaired with confidence. Great job Lou Sobh service, and thank you.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you! We’re thrilled to hear your service advisor provided reassurance and confidence in caring for your Tiguan. We appreciate your kind words and are glad you had a great experience with Lou Sobh Service!
Kole was kind, professional, and respectful as we had a
Kole was kind, professional, and respectful as we had a day filled with test drives. He was there to help guide us picking the best car in our budget and was patience during the process. He didn’t make you feel like a number and insignificant at any point during the process, which is not normal of car salesman we have experienced in the past. Thank you for making it a smooth day!
Kole was kind, professional, and respectful as we had a
Kole was kind, professional, and respectful as we had a day filled with test drives. He was there to help guide us picking the best car in our budget and was patience during the process. He didn’t make you feel like a number and insignificant at any point during the process, which is not normal of car salesman we have experienced in the past. Thank you for making it a smooth day!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your kind words! We're so glad to hear Cole made your experience smooth, patient, and pressure-free. We appreciate you choosing Lou Sobh and taking the time to share your feedback!
We had a great shopping experience purchasing a first
We had a great shopping experience purchasing a first vehicle for our daughter. Jonathan and Sammy were very helpful and made the deal happen quick. I will purchase from them again!!
We had a great shopping experience purchasing a first
We had a great shopping experience purchasing a first vehicle for our daughter. Jonathan and Sammy were very helpful and made the deal happen quick. I will purchase from them again!!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for sharing! We’re so glad Jonathan and Sammy made your daughter’s experience a great one. We look forward to helping you again in the future!
Very professional and fast service.
Very professional and fast service. The messages that I received kept me up to date on every process my car was going through. The mechanics video was very informative and professional.
Very professional and fast service.
Very professional and fast service. The messages that I received kept me up to date on every process my car was going through. The mechanics video was very informative and professional.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for your kind words! We’re glad our updates and video kept you informed and that you had a great experience with our team.
Everything was done seamlessly.
Everything was done seamlessly. Austin did a great job getting me a great deal and the car I’ve wanted. Thank you so much!
Everything was done seamlessly.
Everything was done seamlessly. Austin did a great job getting me a great deal and the car I’ve wanted. Thank you so much!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you! We’re so glad Austin was able to help you get a great deal and the car you wanted. We truly appreciate your kind words!
Great customer service.
Great customer service. Keeps you informed all the way through from the start to the finish
Great customer service.
Great customer service. Keeps you informed all the way through from the start to the finish
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your feedback! We’re glad to hear our team kept you informed throughout the entire process. We appreciate your kind words!