BMW/MINI of South Miami

These DONT ANSWER THE PHONE. Called 9 times this morning to work through multiple dialing prompts only to be put on hold then disconnected after several minutes. When I finally did get a hold of someone instead of being helpful and humble he was somewhat arrogant and gave me the hardest time about transferring to someone to the point where I hung up. Unbelievable, how bad the customer service is at this Dealership. For a supposed luxury car dealer, they are absolutely worse than a third rate side lot.

Wasn’t sure if I was going to get another hybrid domestic or move on to highline. The team at BMW of South Miami took the time to show me what I’m h family was getting for the extra money and found a way to make it fit in the budget. Thank you to Jovan for making my kids love the car, they convinced my wife to pick BMW which made me happy!

Everyone was very helpful. It was a great experience. I highly recommend this dealership. Very responsive

I recently purchased a CPO car from BMW of South Miami, and the entire process was smooth, professional, and enjoyable. Special thanks to William Garcia, who was incredibly helpful, responsive, and knowledgeable throughout the entire experience. He made everything feel straightforward and stress-free - from initial questions to final delivery. I truly appreciated his clear communication, follow-through, and low-pressure approach. This was one of the best dealership experiences I’ve had, and I wouldn’t hesitate to recommend William and the team at BMW of South Miami to anyone looking for a quality vehicle and great service.

Excellent service!! Robert Hunter was a 5 stars sales rep. Finance manager too! Great experience.

Welcome to the 1970's. Read the preceding online reviews and you will see a pattern of unprofessional old school sales tactics including low ball offers, bait and switch and less than honest negotiations. In addition, they add exorbitant acquisition fees to the MSRP. Customer service is a foreign concept at this Morgan Auto Store. But if you are still willing to give them a shot, put on your bell-bottoms, grab your pet rock, tune your radio to a Disco station and be ready to be transported back to experience the unscrupulous sales methods of the past.

My electric BMW 2023 started to leak water (wind shield wipers), the car is supposed to be covered bumper to bumper.... a small hose broke and was leaking. Problems: 1. I was told "rodents created the leak so you have to pay $1,029" which I did 2. It took one week to get and install the part 3. Poor communications, I had to contact them to get follow ups. Slow to answer back. 4. After 3 days of "rental" I was told that I had to pay the rest of the waiting time (3-4 days) as they had no loaners to give me. At the end I did not have to pay rental. The entire experience was so poor... after owning 3 BMWs I am never getting one again to avoid dealing with BMW South Miami (near my home) Never got an email from them for follow up, that may be the reason why they have such a good reviews in their webpage The entire experience was poor, I told the lady taking care of me how frustrated I was but she seemed overwhelmed with the amount of work. I feel bad for her, she was nice and kept on telling me that the expert technician told her about the rodent... BTW, I have two cats in my house. Conclusion, BMW continues to be an incredible car that I will no longer have the pleasure to use.... hopefully BMW South Miami will put the customer first and not only the profit...

I ordered a 2025 m3 xdrive comp months ago around June July at an Autonation dealership. I was then contacted by salesman Jean at South BMW (Great Guy)who use to work at that Autonation dealership and is now working at South BMW. He stated that his manager Zach wanted to order me a 2025 M3 and he would take care of me. I told Zach I had one already on order and even provided the info at the time. He insisted he would take care of me. Red flag should had been nothing in writing .Jean and I have long term friends in common in the car industry so I trusted him and to help him out and his new manager Zach I cancelled with Autonation and placed a new order with this dealership in June/July…since they stated they would take care of me. I told them in July I had a trade and would like to trade it THEN an apply the equity as down payment which they can hold before it continues to depreciate for months as Corvettes were dropping in value. The trade is a 2022 Corvette C8 2lt convertible fully loaded in like new condition. Several dealers at the time were offering 72k. I was told to wait. In good faith I listened. Recently I have been contacted by several dealers with M3s in stock and all offered 4-5% off msrp and between 67500 to 69500 on the Vette trade in writing. Again Several dealerships with same offerings over the past couple months while waiting for my build. Being loyal I did not take those offers while under the impression I was going to be taken care of as South BMW promised all this time. I was contacted by Jean last week my order arrived. Today I took the day off from work and went into South BMw to take delivery. Jean was very welcoming well mannered well dressed and very professional. Now….that wasn’t the case with management…In typical Miami Sleezy Dealership fashion the deal changed upon arrival and in no way were they taking care of me for ordering a vehicle with them and canceling with another dealership that was giving me 5% off. They decided to charge me full MSRP …full dealership fees …and the the icing on the cake offer me 60k for my trade which is a slap in the face when all dealership recently offering 67-69,500 in writing. So basically there definition of taking care of me is not give the 4500$ off msrp and screw me around 8k on trade… so roughly around $12,500 hit… They clearly did not want to sell me my ordered vehicle in order to sell to some one else at a markup above msrp which is typically 10k at this dealership. Warning seems to be “common practice” at this dealership to let customers order M3s …make it impossible for them to close the deal when their order arrive then they have M3 inventory in stock they can markup 10k. Sell to the public there are no allocations and they have vehicles in stock and wham people pay over becuase they think they can’t get an allocation….Ask yourself why the have 5 M3s in stock all customer orders that weren’t closed….. They do not care about customers nor long term relationships …only money. Miami Greed at its best here. I would stay clear of this dealership at all cost. Several honest good BMW dealerships out there from Orlando North…Should had gotten everything in writing but that means nothing because Zach the managaer said today even if it was in writing means nothing read their fine print he said..,insane ..Sad you wait months for your order and you are heavily involved in BMW world and they play games like this …I’m sure they will find someone to sucker and sell my order 10 k over msrp Wasted an entire day at dealership to no be sold my order

South Miami's BMW and South Miami's Mini is not a serious dealership. They do not keep the verbal offer and try to deceive you when they present the offer in the written contract. These jerks treat their customers as if their customers are stupid.

They are more concerned about getting you in to the dealership - then selling you a car. Great sales experience further north in Dearfield Beach for those of you who want to avoid all the upselling and haggling!