Reviews
I took my vehicle in for an inspection and it was quickly
I took my vehicle in for an inspection and it was quickly inspected. It needed some extra work and I was able to get it fixed. I returned to southern and they took my vehicle and finished the inspection. It passed.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We sincerely appreciate the time you have taken to provide us with such a fabulous evaluation. We look forward to seeing you again soon!
My experience could not have been any better nor could it
My experience could not have been any better nor could it have gone any smoother. Cierra, Orland, Ronnie, and Kaeyln were all so very helpful. Especially Cierra. I highly recommend Southern Mazda Newport News to anyone and everyone thinking about purchasing a new car.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Check in and check out was good but the customer waiting
Check in and check out was good but the customer waiting area was extremely loud. The employees were blasting the music and quite it was quite disturbing.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Customer service on point!
Customer service on point!!! Cleon the service manager was awesome!!! He went above and beyond to service my Mazda....Ill be back for sure!!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
knowledgeable courteous staff and reasonable
knowledgeable courteous staff and reasonable negotiations. very quick and efficient financing and explanation of options for long term insurance. Great experience overall.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
They were very busy that morning.
They were very busy that morning.I did not speak to anyone ,took my keys and take a seat.My experience was usual.
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- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
I had a service appointment recently that I was really
I had a service appointment recently that I was really satisfied with. But once I left the appointment I realized I have easy care so my oil change should've been covered and I should've gotten a free car wash and vacuum. I have tried to contact the dealership multiple times since then to ask about a refund for my oil change and getting a car wash but nobody will return my calls.
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- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for bringing this to our attention, Hayley. We are always looking for ways to better our service, and your feedback is an invaluable part of that process. We have forwarded your comments to the General Manager of the dealership.
I had an emergency check engine light and they gave me a
I had an emergency check engine light and they gave me a 7:45 am appointment. By 11:25 , it was diagnosed as a bad battery. The charge to replace the battery was excessive.Ray Korchak was very professional and explained the system problem and fix. $350.00 for a battery replacement was quite a shock. So my experience was positive, but the cost of the service was unreasonable.
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Southern Mazda is a class business, they honored a first
Southern Mazda is a class business, they honored a first time oil change even though my vehicle was bought brand new from a completely different dealer. Great staff to work with and quality work performed efficiently. Will certainly be returning in the future as they are close to home.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Everyone is friendly and helpful in a very professional
Everyone is friendly and helpful in a very professional way. I have received great service each time I visit. Love my Mazda
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!