Reviews
Best car buying experience I have ever had.
Best car buying experience I have ever had. David and Kaden were really helpful. I will be sure to buy my next car from Classic Toyota.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Took our 2022 CR-V for 20K maintenance as B1 was showing
Took our 2022 CR-V for 20K maintenance as B1 was showing required. Told Service rep tires need to be rotated. At time of drop off the rep confirmed B1 is oil change and tire rotation. We looked at the work order after getting home and no notation on the rotation. Called the Honda tech, they confirmed no rotation saying best wheels were on front so it was disregarded. Now a Carfax notice was sent to us and it shows rotation is overdue and shows as a negative hit. Several messages left for the service dept. have gone unanswered. Left message for manager no reply. Normally this dealership has been great but something changed and it is not to be trusted. Work requested to be performed will not necessarily be done and it is up to the vehicle owner to track down why. Lesson learned
- Customer service 2.0
- Buying process —
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Working with Frank was indeed a pleasure.
Working with Frank was indeed a pleasure. No pressure sales approach we really appreciated. He listened to what we wanted and did not try and up sell us. Delivered the vehicle clean and a full tank of gas. Highly recommend. Thanks Frank!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
The team at Classic of Texoma is amazing!
The team at Classic of Texoma is amazing! Expertise and patience was on full display which made for a seamless car buying experience. Thank you all!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
I was treated very badly by the GSM William for no
I was treated very badly by the GSM William for no reason. He was very rude, arrogant and condescending to me. Then he lied to the owner about what happened and made false accusations against me. I will never do business with them again and definitely do not recommend them.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Hi Michael, thank you for taking the time to review our dealership. Unfortunately, we feel there was a bit of a miscommunication in your interactions with our team. What William tried to explain to you before you started using profanity in our showroom was we do not carry paper copies of those documents anymore. We would have been happy to provide them to you if we had them. We use digital forms for all of our car deals at this point. We are glad to hear that you were able to find a dealer that still keeps the paper forms on hand for your needs. If there is something we can help you with in the future, please reach out to us at danielle@classictexoma.com. Hope you have a wonderful day.
Why are you continuing to make false accusations? William is lying to you about what happened. I never used any profanity, and in fact William was the one shouting at me. Why can't you just admit that William was wrong and reprimand him for his conduct and lying to you.
Sales person and finance manager were really generous.
Sales person and finance manager were really generous. They explained everything patiently. Good job. Thank you.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Debbie was absolutely amazing!
Debbie was absolutely amazing! She helped us through every step of the process. During this crazy car market finding a dealer that is straight forward and genuine is very rare! So happy with our purchase and Debbie made it so easy!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
No pressure, knowledgeable, extremely comfortable
No pressure, knowledgeable, extremely comfortable environment. David was excellent in every way. The closing with the finance manager was the easiest I’ve ever experienced. The sales manager checked in to ensure all my needs were being met. Overall I could not be more satisfied!!! I’ll be back for my next Toyota purchase.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Great Experience!
Great Experience! Very thorough, very friendly, very helpful. Sam was easy to talk to and work with; there was no pressure. I got there late in the day and although I'm sure he would have rather been on his way home, he was very professional and friendly throughout our interaction. He followed up with a call after a few days to make sure I was happy with my car and with my experience at the dealership. Gary in finance was also great to work with and patiently and professionally answered all my questions. Excellent service. The whole staff made every effort to work within my timeline. Boyd helped tremendously in showing me the features of my newly purchased pre-owned Hyundai Santa Fe. I highly recommend this dealership!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
This place is awesome.
This place is awesome. No BS msrp markup.!!!! Seriously. No mark up. And they only do window tint as a accessory add on. You won’t this no fee dealer anywhere else. You will save 5-10k from this. My salesman Jacob was great. Since I was 4 hours away, he was great over the phone and texting setting up my whole deal.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
