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AutoNation USA Sanford

(38 reviews)
2023 consumer dealer award
View 3 awards
2023 consumer dealer award 2022 consumer dealer award 2015 consumer dealer award
(877) 820-5015 (877) 820-5015

Reviews

(38 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of AutoNation USA Sanford from DealerRater.

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I reached out to David Seldin and Brittany Steel to

I reached out to David Seldin and Brittany Steel to purchase a vehicle, however they have been unresponsive. This has been a terrible experience and I'm hoping AutoNation addresses the issue. These people do not care at all. They had a chance to turn it around but chose to ignore my attempts to purchase a vehicle from them which is absolutely insane to me. If your job is to sell cars then why wouldn't you want to sell a car. I also reached out to the GM Christian Paul who also ignored my email. Extremely unprofessional in my opinion.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
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Dealer response

Hi, thank you for taking the time to leave us feedback. We have shared your experience with our management team for review and follow up.

I am a long-time customer of yours.

I am a long-time customer of yours. I have worked for several of your companies and I hope this has been helpful to you. But unfortunately, yesterday one of your representatives treated me very badly. I am very saddened by this. David Seldin he treated me very badly and blocked me without saying anything. I hope you will discuss this matter with me.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Hi Daniel, we regret your experience with us here, but are glad you brought this to our attention. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (407) 995-6041 to discuss what we can do to help.

Fernando was very remarkable!

Fernando was very remarkable! He went over every step of the car-selling procedure. He was really informed, and everything was quick and simple. 10/10 and would tell every one of my friends and family about this dealership.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
Worked with:
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Dealer response

Hi Brandon, thank you for your kind review; we are happy to pass along your comments to the team here at AutoNation USA Sanford! Don't hesitate to call us if you ever need anything. Be safe on the road!

I left with a great vehicle and a big smile.

I left with a great vehicle and a big smile. AutoNation USA Sanford exceeded my expectations, and I’d gladly come back or recommend them to anyone looking for a reliable ride.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Hi Phillip, we are pleased to hear you had such a positive experience with us! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

The sales team was friendly and knowledgeable.

The sales team was friendly and knowledgeable. They weren’t pushy and really took the time to answer my questions. It felt more like talking to a helpful friend than a salesperson.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Hi, we are very happy we could provide you with a positive experience! If you ever need help, just give us a call. Happy motoring!

As soon as I walked into AutoNation USA Sanford, I was

As soon as I walked into AutoNation USA Sanford, I was greeted with a smile. The atmosphere was clean, relaxed, and not overly “salesy,” which I appreciated right away.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Hi Christopher, we are very happy we could provide you with a positive experience! Thank you so much for being one of our valued guests and we look forward to your next visit!

The process was smooth from start to finish.

The process was smooth from start to finish. No long waits, no pressure. The team explained every step, and I never felt lost or overwhelmed.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Hi Sean, we are pleased to hear you had such a positive experience with us. If you ever need help, just give us a call. Happy motoring!

The whole stuff of AutoNation Ford Sanford are so

The whole stuff of AutoNation Ford Sanford are so awesome; Charlie, Mauricio, Sean and Carson are best ever. They are so professional, and kind. I will come back here again. Now that I found the dealership people I want I will stay with them. Very honest and trustworthy people they care about their clients. Thank you guys and God Bless!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Hi Jessica, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

I was selling my Nissan Rogue.

I was selling my Nissan Rogue. Christian Rosario made the process easy. Stayed with me from start to finish. Thank You Christian. I highly recommend AutoNation/Christian Rossario

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Hello Donna, thank you for your kind review; we are happy to pass along your comments to the team here at AutoNation USA Sanford! We appreciate your recommendation and we hope to be of service again in the future.

The entire experience of selling our vehicle was

The entire experience of selling our vehicle was outstanding. The team was very efficient and friendly. The best value for your car around highly recommended.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did not make a purchase
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Dealer response

Hi, we are pleased to hear you had such a positive experience with us, Flora! Don't hesitate to call us if you ever need anything. Be safe on the road!