Ourisman Kia of Catonsville

If you are in the market for a used car, RUN...AWAY from this dealership. Initially gave 5 STARS, 2 mons later...HERE WE ARE!!! I have had numerous problems with this purchase, and the issues persist. I bought the car on a Sunday and was told the car needed new tires. Well, apparently, that's not all it needed. They delivered the car to me on Wednesday, and 3 weeks later, the car had hesitated when trying to pick up speed, then blew out a wall of black smoke like I was in a stunt car. I called, made an appointment, and requested a loaner. When I arrived at 7:30 am, I was told they don't have loaners. I waited for my car for 7 hours, only to be sent home with a rental car anyway. I missed an entire day of work because of the deteriorating car they sold me. I was rushed to bring the rental back and picked up my car. Exactly 2 weeks later, the same issue occurred. I contacted the salesman who sold me the car, and he provided me with the service center's contact number. I called, not only did no one answer, but the voicemail was full so that I couldn't leave a message. I tried several times, but then asked the salesman to call because I was at work and couldn't continue to play phone tag. He told me I had an appointment for the next morning. I arrived and was greeted by the service desk, who informed me that I was not in the system for an appointment. I was told to have a seat. Two hours later, I approached the manager and told him about my experience. He apologized, saying he would speak to the service manager on my behalf. I spent another hour there and was promised that my car would not smoke again, but the service manager wanted me to come back the following week to check on the car. I went back, had to wait several hours, but at least my salesman offered me breakfast after seeing that I was there for a 3rd time. Mind you, this dealership is an hour out each way, so every time I have to go back, it is a 2-hour drive, and guess what? My car started smoking again, just 2 weeks after my last visit. Every department in this dealership needs retraining. No one is thoroughly following through with their jobs. Ex. Someone thought it would be nice and convenient to have tables with charging ports in the lobby, but did not take into account where the tables would be placed. Even after placing the tables on a floor with no source of power, no one thought, 'Maybe we should send these back.' They don’t even do right by their employees. On my second visit there, the poor girl at the desk was supposed to receive her check that day, Friday, but was told that the person that is supposed to sign it would not be in. She asked if she could come on her off day, Saturday, to pick it up and was told no. She said this sure puts me in a financial bind. How did I hear all of this, they were yelling to each other from his desk to the service counter, instead of walking over or calling her to his desk, smh. Another example is that my tags were supposed to be transferred; I received a call to come pick up my tags. I told the tag lady that I already had my old tags and they were to be transferred. She said, 'Okay, I will send these back.' I received a call 2 weeks later telling me my tags were ready. I just accepted the tags in order to eliminate further frustration. Sadly, my dealings with this place are not over…At this point, they should give me a new car. Oh, and I traded my car in on 8/4/25, they didnt pay it off until 9/15/25 after several calls.

We bought a KIA K5 in August and we had a great experience. 5.0. But I need to drop a star, as it took over a month for the dealership to pay off are loan. Which caused some other issues. So instead of a 5 star rating I need to drop it to a 4 star rating. Sorry. 😢 Kevin from Pennsylvania

Stay away from this dealership, they do false advertisement. Online is $3500 off the msrp of the kia carnival, but when u come the the dealer they only taking $1400 off the msrp. Lie lie lie

As someone who sold cars for almost three years, I know it can be hard at times to find a dealership that is transparent and fair—but Kia of Catonsville definitely exceeded my expectations. Will, my salesperson, was honest and extremely helpful, while General Manager Buddy Morris along with Sales Manager Hores Haider ensured a smooth and pressure-free experience. Da’sha the finance manager made the process quick and straightforward, with no hidden surprises which is rare in this industry. I strongly recommend this dealership for their integrity, professionalism, and overall customer service!

My Disappointing Experience at Two Kia Dealerships 🚨 I recently had two frustrating experiences at Kia dealerships in Maryland, both of which left me questioning their professionalism, honesty, and overall business ethics. Laurel Kia Dealership I made an appointment with a salesperson who not only scheduled the time himself but then failed to be available when I arrived. Emergencies happen, and I understand that, but what followed was unacceptable. Since the salesperson was unavailable, I was handed off to the manager. I had a very specific request: I wanted a RWD Kia EV6. The salesperson adamantly stated that they had three in stock. However, when I arrived, every single vehicle was AWD, which I had clearly said I did not want. To make matters worse, the original salesperson later tried to justify the situation by telling me that the efficiency of AWD and RWD models was the same—which is factually untrue. This leads me to conclude that he was either incompetent or lying—neither of which are acceptable when making a significant purchase. Ourisman Kia Dealership – Catonsville After my disappointing experience at Laurel, I tried Ourisman Kia in Catonsville, only to encounter another case of incompetence or deception. Over the phone, the salesperson quoted me a price. I countered, and he told me his manager had accepted my offer. Based on that, I provided my insurance and license information and drove over 1.5 hours to complete the deal. When I arrived, the manager acknowledged that he was expecting me but then claimed he could not honor the agreed price. At that point, I simply walked out. To add insult to injury, the salesperson later wrote to me taking full responsibility for the mistake. But then, in another text, he tried to offer me a "Light Wind" trim at my price. When I contacted other Kia dealerships, I found out that there is no such trim package—it's either a Light or Wind trim, not some made-up "Light Wind" version. Final Thoughts Both experiences highlight deception, incompetence, or a complete lack of ethics. I cannot do business with dealerships that: ✔️ Misrepresent inventory ✔️ Make false claims about vehicle performance ✔️ Fail to honor agreed-upon pricing ✔️ Invent nonexistent trim levels Kia as a brand needs to reevaluate its hiring and training practices because these types of experiences erode customer trust. I will be sharing this experience widely because consumers deserve better. If you're considering purchasing a Kia, I strongly urge you to do your due diligence and be wary of dealerships that operate with these kinds of deceptive tactics. #Kia #CustomerExperience #CarBuying #ConsumerRights 🚗❌

One of the worst car buying experiences I've ever had. Trying to get anyone to help you after the sale is done is impossible. Background: bought a van at the end of December and have been waiting for 2 months for the registration to come in from the DMV in VA as I wanted to swap the plates between the van and a vehicle I traded in. Usually only takes a week or two but when I've called the DMV they're saying they haven't received anything from the dealer. Pull up the usb with the file for registration and title from the dealership and nothing is filled out correctly. Tried calling multiple times to get an answer as to why it wasn't filled out correctly and if they would resubmit the paperwork as my temporary tags are soon to expire. Can't get them to do their job, if they weren't 5 hours away I'd drive there and get it straightened out as this is ridiculous. Have sent 5 emails to the general manager without any response. STAY AWAY IF YOU'RE NOT NEARBY AND CAN ASSURE THEY WILL DO THEIR JOB!!! Not to mention the battery had to be replaced and the van had mismatched tires on front and back. Due your diligence when dealing with them as I should've looked these things over so that's my fault, not asking them to do anything about that just submit the paperwork correctly!

Dealer doing False advertisement about discount . Deal about PHEV car seems interesting but when you call the dealer it's only for financed car. So they don't want your cash or trading car....

This was by far the worst experience of any purchase I’ve ever made. I pre-scheduled a test drive of the vehicle because I had a two hour drive to the location. I was communicative of my arrival time and was told the car was pulled out and ready for me. Upon arrival, I was told there was a mix up and the car was at a location 30 minutes away but they were working to try to figure out a solution. HOURS later we were finally able to see the vehicle. We were serious buyers so we remained patient and understanding through the process. A few weeks later I identified a major oil consumption issue which was identified to be an issue in the engine that would be an $8000 repair. As soon as I identified a concern and even before I knew what the problem was or what the cost to repair would be, I contacted the office to notify them of a concern and to request documentation regarding the short term warranty that came with the vehicle. I repeatedly had to call and was disconnected or transferred to a general mailbox where I left messages with no return. I emailed the main email address expressing that there was a concern with the vehicle and I needed assistance. I continued to call for weeks but was disconnected, diverted, and ignored. I finally reached a member of the finance team just shy of two months after purchasing the vehicle and was told the warranty was now void due to the number of miles driven despite my documented efforts to communicate WELL BEFORE it would have been void. Along with my efforts to communicate the issues with the vehicle, just to be dismissed and ignored, I’ve also been unable to reach anyone regarding my temporary registration expiring until I left a negative public review. Someone did finally respond and call me back to tell me new temporary tags would be overnight shipped while they continue to process my permanent tags, yet it is now 5 days later and they haven’t arrived so I don’t even have a legal vehicle to drive. I also CONTINUE to be transferred to a general mailbox with no room to leave a message. By far the shadiest and shiftiest car buying experience one can imagine

Salesman was quite nice - polite and professional - however things quickly turned sour when I asked for hard numbers. The "sales managers" spit out an absurd number for a 12k/year lease - and said it was the best offer - needless to say - we took our business elsewhere - and will pay 200 a month less for 15k miles a year