Toyota of Bowie

From start to finish, I received excellent service. My advisor was Antonio, and he told me exactly what was wrong with my SUV in a timely manner

The staff mr Lewis Grimes .is very pleasant, knowledgeable and explained the problem the vehicle has..

Being coming to this place for many years to get my toyotas service and I am really pleased with the customer service and the work that they have done for years.

My car was running with absolutely no issues until I took it to Toyota of Bowie for maintenance. After the work that they charged me for over 1,400 dollars, my car became a total mess. I will never go back to Toyota of Bowie and will not recommend anyone going there for car maintenance. With my experience with them, they don?t know what they are doing as they destroy your car instead of maintaining it.

Was able to find the car I wanted, buy it before it hit the lot and finish the deal very quickly. It was a pleasure to work with Don S. at Toyota of Bowie.

Great service Lewis was very knowledgeable the wait was minimal and price reasonable Appointment was timely and would recommend Toyota of bowie I have nothing else to write or say

I had a nice, courteous, helpful, concerned auto advisor. They have fast check in, nice waiting area. The Convenient Shuttle Service and the service time are reasonable.

When I bought my vehicle last year everyone was very nice and helpful service was great waiting time was great service reps were very nice will continue to bring my vehicle there for service

I have only bought Toyota automobiles and insist on having service done at a Toyota center. I have had great service experiences at this center until Toyota of Bowie was bought out by Group 1 Automotive, a company with Texas and Australia ties. I had service done yesterday and while I am usually happy with things, this time...not so much. My experience last year revealed the cracks were forming. I paid for cabin filter installation, only to find the unopened filter sitting in my passenger seat. I called Thursday evening to set up a service appointment with my wonderful advisor, only to be told he wouldn't be in on Friday so they booked me with someone else. At checkout on Friday, I bumped into my advisor. He was there all along. Odd and not appreciated. Previously, staff was very professional, friendly and attentive. Surroundings were clean and accommodating. The only way to describe the surroundings at my service was....ghetto. Staff was sitting around, no one offered to help me. I was wandering around with my canes.Got plenty of stares. The loud music was annoying and juvenile. The physical surroundings were filthy. The checkout room which was usually clean and well stocked was very dirty with limited and dusty packages. I had to find it myself as no one was helping. You can check the security cameras. My paperwork information needed updating. The checkout lady was wonderful. I love the service I get at the center but I only hope that the new management team can support and educate the staff on improved customer service. The employees should be valued , but educated at the same time when obvious bad habits are being entrenched into a very unpleasant work culture. This shouldn't be tolerated.

The car doesn't slip any more at 55 mph. I appreciate the maintenance recommendations. Dave Price the shuttle driver was a very courteous and friendly staffer.