Reviews
Unfortunately I received very poor customer service!
Unfortunately I received very poor customer service! I was very disappointed after my first visit.
Unfortunately I received very poor customer service!
Unfortunately I received very poor customer service! I was very disappointed after my first visit.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
They made us feel comfortable first.
They made us feel comfortable first. And it state that way the entire visit. I would recommend family and friends.
They made us feel comfortable first.
They made us feel comfortable first. And it state that way the entire visit. I would recommend family and friends.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, we are very happy we could provide you with a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.
Bought a car- poor follow up.
Bought a car- poor follow up. Never got my plates and my temp ones expired. Called texted and chatted the dealership with no response. Nobody will pick up the phone when you call. Happy to take your money then disappear!
Bought a car- poor follow up.
Bought a car- poor follow up. Never got my plates and my temp ones expired. Called texted and chatted the dealership with no response. Nobody will pick up the phone when you call. Happy to take your money then disappear!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
Thank you for your feedback. We strive to provide a positive and transparent sales experience, and I regret that we fell short. I’d appreciate the opportunity to learn more about your experience and how we can improve. Please feel free to reach out to me at Shurline@Group1auto.com or (240) 927-4800 so we can discuss this further. Steven Hurline, General Sales Manager
Service department did not fix warranty issue after
Service department did not fix warranty issue after having vehicle in their possession for 146 days and communication was awful.
Service department did not fix warranty issue after
Service department did not fix warranty issue after having vehicle in their possession for 146 days and communication was awful.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for bringing this to our attention. We apologize for any inconvenience caused by your recent experience. We will be contacting you to address your concerns and find a resolution. Please don't hesitate to reach out to me if you need anything in the meantime. Dave Gruner General Manager - Kia of Bowie (240) 927-9800 dgruner@group1auto.com
Friendly service Cortez was awesome.
Friendly service Cortez was awesome. Valet service was nice to have. Need water and coffee bar though.
Friendly service Cortez was awesome.
Friendly service Cortez was awesome. Valet service was nice to have. Need water and coffee bar though.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, thank you; we appreciate your feedback! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
I received prompt and courtesy service.
I received prompt and courtesy service. I had my vehicle towed to the service department with a damage tire. It was repaired and ready for me in less than 24 hours.
I received prompt and courtesy service.
I received prompt and courtesy service. I had my vehicle towed to the service department with a damage tire. It was repaired and ready for me in less than 24 hours.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Hi, we are very happy to have provided you with such a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.
My visit was amazing from the time I got there until the
My visit was amazing from the time I got there until the time I left. I was able to charge my phone on cords they had provided and a movie was put on for me to watch. I didn't realize how long I was there because I was so into the movie and wasn't able to finish it because my service was done.
My visit was amazing from the time I got there until the
My visit was amazing from the time I got there until the time I left. I was able to charge my phone on cords they had provided and a movie was put on for me to watch. I didn't realize how long I was there because I was so into the movie and wasn't able to finish it because my service was done.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Sherelle, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
It took over 4 hours for an oil change and was promised a
It took over 4 hours for an oil change and was promised a full car detail that was never completed. I got tired and left after waiting so long and being told it would take all day to complete this service. Terrible customer service!
It took over 4 hours for an oil change and was promised a
It took over 4 hours for an oil change and was promised a full car detail that was never completed. I got tired and left after waiting so long and being told it would take all day to complete this service. Terrible customer service!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
I appreciate your feedback and understand any frustration this may have caused. Our goal is to provide efficient and high-quality service, and we appreciate you bringing this to our attention. If there is anything I can do to regain your trust, please do not hesitate to reach out to me. I would like to hear more about the details of your experience and how we can improve in the future. Dave Gruner General Manager - Kia of Bowie (240) 927-9800 dgruner@group1auto.com
The pink hair lady is crazy.
The pink hair lady is crazy. She was nasty to customers, we overheard office drama, and a long poem about how she dislikes her job.
The pink hair lady is crazy.
The pink hair lady is crazy. She was nasty to customers, we overheard office drama, and a long poem about how she dislikes her job.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hi, we truly appreciate your honest feedback. Thanks for bringing this matter to our attention. We would like to get more details about this; please reach out to us at your earliest convenience. General Manager ppalenzuela@audigrapevine.com
I experienced professional and friendly representatives.
I experienced professional and friendly representatives. I recently took my Kia in for servicing. I received fair pricing.
I experienced professional and friendly representatives.
I experienced professional and friendly representatives. I recently took my Kia in for servicing. I received fair pricing.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Hello, thank you; we appreciate your feedback! Please don't hesitate to reach out if there's anything additional we can do for you.