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BMW of Beaumont

(151 reviews)
New (888) 622-2399 (888) 622-2399
Used (888) 408-6321 (888) 408-6321
Service (888) 824-0318 (888) 824-0318

Reviews

(151 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of BMW of Beaumont from DealerRater.

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My experience was GREAT!!

This dealership was Awesome!!! Salesman, Mr. Willie Calcote, was really helpful and knowledgeable. The BMW expert did an outstanding job with an overview of the many features the car has to offer.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

My vehicle was serviced and washed aND detailed

I was greater immediately and my car was attended to immediately. I received emails with updates regarding the process. I was skiptal.about mike smit bmw service center but pleasantly surprised with the proffesionmaly and service. I will go again.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Excellent customer service!

This was my second vehicle from BMW Beaumont and they hit the ball out of the park! John Robinson is an awesome salesman! BMW of Beaumont has a great team.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

New BMW owner

Salesman John Robinson provided exceptional customer service throughout the entire buying experience! His knowledge and expertise was outstanding. Because of his genuine spirit, I made the decision to spend my money with BMW.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Pleasant Experience

We had a very pleasant experience choosing our car. Our car sales person was very patient and spent most of the evening showing us the features and explaining information about the car.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Routine maintenance visit

Fast, friend and knowledgeable service staff...pleasant wait in lobby. The sales team remembers you and stops to say thank you for the business long after the sale.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Best service Dept in SE Texas

Willie Gilder has never once failed to provide complete satisfaction on any and everything he has done. I have been a BMW owner for 12 yrs and I would not take my car anywhere else. When I thought about it, I called back and said " work me in, I can't trust anyone but ya'll". Thanks for great service and being a First Class establishment that people can put confidence in!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Excellent service center...

Excellent experience overall in the service department as well as my service advisor. I especially loved that my service advisor made sure I was put in a comfortable loaner car and he kept in touch during the time my car was getting serviced.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Service Department

I was on my way from Lafayette to Houston and my AC quit working. I called BMW-Beaumont while I was en route and they told me to stop and bring it in. They were waiting for me when I got there (along with my two puppies, which were in their kennel). Everyone was so friendly! I was very grateful they allowed me to bring my puppies inside!!! You won't find customer service like this at a BMW dealership in Houston.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Right at HOME

If your looking for a car dealership and service department that makes you feel like part of the family, look no further than BMW of Beaumont. Ask for Mr. Willie in sales and my new found brother (Willie) in the service department and you will be taken care of. I have never had a more pleasant experience with a car dealership than with those guys.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.