Reviews
Had to return a second time to complete my 24k service
Had to return a second time to complete my 24k service because noone.new how to complete one of the services that was recommended in the Kia app. Also, their recommendations at 24k did not agree with the Kia app. They got the service requirements off my phone app.
Had to return a second time to complete my 24k service
Had to return a second time to complete my 24k service because noone.new how to complete one of the services that was recommended in the Kia app. Also, their recommendations at 24k did not agree with the Kia app. They got the service requirements off my phone app.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for your feedback and patience. During your first visit, we checked you in for a 25K service, but we didn’t have the hybrid-specific part of the service (engine/motor clutch fluid) in our menu. Because of that, the service wasn’t completed, and we had to reschedule you. This was a learning opportunity for us, and we’ve updated our processes to ensure we’re fully prepared for hybrid services moving forward.
Terry was diligent and helpful.
Terry was diligent and helpful. He ensured everything was in place while my car was getting fixed.
Terry was diligent and helpful.
Terry was diligent and helpful. He ensured everything was in place while my car was getting fixed.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Cheyenne did a great job helping me.
Cheyenne did a great job helping me. I wished they could have solved my check engine light problem.
Cheyenne did a great job helping me.
Cheyenne did a great job helping me. I wished they could have solved my check engine light problem.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your feedback! We’re glad Cheyenne took great care of you and appreciate your patience as we work to resolve the issue with your check engine light.
Todd was very knowledgeable and very helpful with our
Todd was very knowledgeable and very helpful with our purchase. Financing went well and we were driving out within two hours.
Todd was very knowledgeable and very helpful with our
Todd was very knowledgeable and very helpful with our purchase. Financing went well and we were driving out within two hours.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for sharing! We’re glad Todd and our team made your purchase smooth and quick. Enjoy your new ride!
Great service, they truly care about you and want you to
Great service, they truly care about you and want you to get the best deal there is.
Great service, they truly care about you and want you to
Great service, they truly care about you and want you to get the best deal there is.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
Thank you! We’re so glad you felt cared for and got a great deal. We appreciate you choosing us!
Everyone was helpful in finding a vehicle that suited my
Everyone was helpful in finding a vehicle that suited my needs and budget while being kind, and respectful of my time.
Everyone was helpful in finding a vehicle that suited my
Everyone was helpful in finding a vehicle that suited my needs and budget while being kind, and respectful of my time.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for the great feedback! We’re happy to hear our team helped you find the perfect vehicle while respecting your time and budget!
Service was fast, thorough and friendly.
Service was fast, thorough and friendly. Look forward to servicing my vehicle with them for years to come!
Service was fast, thorough and friendly.
Service was fast, thorough and friendly. Look forward to servicing my vehicle with them for years to come!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your kind words! We’re so glad to hear you had a fast, friendly, and thorough service experience. We truly appreciate your trust and look forward to taking care of your vehicle for many years to come!
They were very friendly and addressed my concerns with
They were very friendly and addressed my concerns with thorough solutions that made sense. I'm satisfied.
They were very friendly and addressed my concerns with
They were very friendly and addressed my concerns with thorough solutions that made sense. I'm satisfied.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your feedback! We’re glad our team was friendly and provided thorough solutions that meet your needs. We appreciate your trust and satisfaction!
Everyone was amazing!
Everyone was amazing! We were greeted at the door and treated like royalty! Terry, and Ceaser were outstanding!
Everyone was amazing!
Everyone was amazing! We were greeted at the door and treated like royalty! Terry, and Ceaser were outstanding!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your experience! We're thrilled Terry and Ceaser made you feel so welcomed and well taken care of. We appreciate your kind words and look forward to seeing you again!
I have had very good experiences at this place!
I have had very good experiences at this place! Way more professional than other Kia locations!
I have had very good experiences at this place!
I have had very good experiences at this place! Way more professional than other Kia locations!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the kind words! We're thrilled to hear that your experiences with us have been positive and professional. We truly appreciate your trust in Lou Sobh Kia of Newnan!