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Easterns Automotive Group of West Baltimore

(154 reviews)
Visit Easterns Automotive Group of West Baltimore
Sales hours: 10:00am to 8:00pm
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Sales
Monday 10:00am–8:00pm
Tuesday 10:00am–8:00pm
Wednesday 10:00am–8:00pm
Thursday 10:00am–8:00pm
Friday 10:00am–8:00pm
Saturday 9:00am–8:00pm
Sunday 11:00am–5:00pm

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(866) 398-0684 (866) 398-0684

Inventory

See all 121 vehicles from this dealership.

About our dealership

This seller has been on Cars.com since February 2024.
Easterns Automotive Group is a family owned Used Car Dealership that opened in 1988. With the slogan Where Your Job is Your Credit Easterns became one of the DMV's premier Car Dealerships. Eastern has sold over 140000 used vehicles totaling over Two Billion Dollars in sales. Easterns corporate headquarters and central reconditioning facility are located in Sterling VA and the company currently operates seven locations around DC Maryland and Virginia. Search our vast inventory of over 1000 cars and feel protected with a complimentary 7 Day Return Policy and 30 Day/ 1000 Mile Warranty.

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Reviews

(154 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Easterns Automotive Group of West Baltimore from DealerRater.

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She is a wonderful person and you will not be

She is a wonderful person and you will not be disappointed I was happy with her help

She is a wonderful person and you will not be

She is a wonderful person and you will not be disappointed I was happy with her help

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
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If your looking for a vehicle go see moe got me in a car

If your looking for a vehicle go see moe got me in a car and was so helpful

If your looking for a vehicle go see moe got me in a car

If your looking for a vehicle go see moe got me in a car and was so helpful

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
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Friendly staff just long wait time I would recommend to

Friendly staff just long wait time I would recommend to others just don’t waste there time

Friendly staff just long wait time I would recommend to

Friendly staff just long wait time I would recommend to others just don’t waste there time

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
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The customer service representative was very

The customer service representative was very knowledgeable as he worked with me. Not only knowledgeable but very pleasant, as he gave me the best possible deal for the amount of money I was working with.

The customer service representative was very

The customer service representative was very knowledgeable as he worked with me. Not only knowledgeable but very pleasant, as he gave me the best possible deal for the amount of money I was working with.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
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We was greeted as soon as we walked in the door !

We was greeted as soon as we walked in the door ! Cortez was very pleasant with us .. great customer service

We was greeted as soon as we walked in the door !

We was greeted as soon as we walked in the door ! Cortez was very pleasant with us .. great customer service

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
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The salesperson was great.

The salesperson was great. However, after inspecting the car fully, I saw that there were a few defects on it, such as the rap needs to be removed. The rubber on the inside of the doors are falling off the rubber on the top of the roof is falling off, we bought the replacement plan. So I'm not sure how much trouble it's gon.Na give for us to get those things repaired and replace.It's almost been a year since we have the car and haven't really had much help reaching out to the dealership

The salesperson was great.

The salesperson was great. However, after inspecting the car fully, I saw that there were a few defects on it, such as the rap needs to be removed. The rubber on the inside of the doors are falling off the rubber on the top of the roof is falling off, we bought the replacement plan. So I'm not sure how much trouble it's gon.Na give for us to get those things repaired and replace.It's almost been a year since we have the car and haven't really had much help reaching out to the dealership

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

We would love to address your concerns regarding your visit. Please contact our Customer Care Team to see if there is anything we can do to better assist you moving forward. E-mail: customercare@easterns.com / Phone: (571) 464-7375

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Was a really great experience.

Was a really great experience. Help get what I needed without a problem. Already recommended others

Was a really great experience.

Was a really great experience. Help get what I needed without a problem. Already recommended others

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Great news! Your feedback as a customer is very important to us as we continue to improve and expand our company. Thank you!

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Autumn was chasing me down for weeks I was so scared to

Autumn was chasing me down for weeks I was so scared to come in. I finally did and she got me in a 2024 Honda accord with just $1,500 down and a trade. If she say she got you. That’s an exactly what she means. Yall my new car has only 15,000 miles. I’m super excited. Thanks so much!!!!

Autumn was chasing me down for weeks I was so scared to

Autumn was chasing me down for weeks I was so scared to come in. I finally did and she got me in a 2024 Honda accord with just $1,500 down and a trade. If she say she got you. That’s an exactly what she means. Yall my new car has only 15,000 miles. I’m super excited. Thanks so much!!!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you very much for your feedback. We really appreciate you telling us how your experience was with us. We will definitely continue working hard to make our customers proud.

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It was a quick process with getting approved, but the car

It was a quick process with getting approved, but the car was overpriced and 2 months later the transmission shut down, I had to pay $700 out of pocket even though i was still in my warranty but that didn’t cover transmission fluids etc. i called the dealer & they basically said it was out of their hands. The miles on the dash was good, so I’m not sure why the transmission was bad already and it was a 2024 Honda

It was a quick process with getting approved, but the car

It was a quick process with getting approved, but the car was overpriced and 2 months later the transmission shut down, I had to pay $700 out of pocket even though i was still in my warranty but that didn’t cover transmission fluids etc. i called the dealer & they basically said it was out of their hands. The miles on the dash was good, so I’m not sure why the transmission was bad already and it was a 2024 Honda

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We would love to address your concerns regarding your visit. Please contact our Customer Care Team to see if there is anything we can do to better assist you moving forward. E-mail: customercare@easterns.com / Phone: (571) 464-7375

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Autumn is the best person to work with.

Autumn is the best person to work with. I told her my story she said i got you and did just that. Make sure you go see my girl at Reisterstown rd

Autumn is the best person to work with.

Autumn is the best person to work with. I told her my story she said i got you and did just that. Make sure you go see my girl at Reisterstown rd

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you very much for your feedback. We really appreciate you telling us how your experience was with us. We will definitely continue working hard to make our customers proud.

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